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What is Continuum B2B Returns?

The returns process within the B2B wholesale, distribution, and manufacturing industries has become increasingly disorganized due to dependence on PDF forms, email interactions, and manual data entry practices. To ease the bottleneck in shipping documentation, it's crucial to provide your shipping and receiving teams with real-time updates on expected returns throughout the day. Customers can easily oversee their returns through your website, mobile application, or a provided link. With live integrations, they'll gain immediate access to accurate pricing and their historical purchase order information. The Return Merchandise Authorization (RMA) is created within your ERP system, applying business logic to ensure thorough evaluations of warehouse returns, shipping costs, and restocking fees. This intuitive portal keeps customers updated with real-time information regarding their returns, which benefits both customer service representatives and warehouse staff. By refining the returns experience, customers can enjoy a seamless process along with prompt status updates that enhance their satisfaction and loyalty. Furthermore, this streamlined approach not only boosts operational efficiency but also builds stronger connections with your clientele, creating a more robust business environment. Ultimately, embracing such a system can lead to significant long-term benefits for both your company and its customers.

What is 12Return?

12Return is a highly reputable cloud-based solution tailored for managing product returns within a circular and customer-focused economy, offering an integrated returns management service for retail brands engaged in cross-border commerce. Built with a global perspective, 12Return serves as the comprehensive returns platform essential for your international Direct to Consumer operations. Recognizing that every business is unique, 12Return allows you complete control over your account settings, enabling you to customize return policies, identify return motives, manage communication, choose carriers, and organize logistics routes among other functionalities. Additionally, the platform features a multilingual interface that supports customer interactions in nine different languages, encompassing everything from emails to return documentation and the return portal itself. Moreover, 12Return seamlessly integrates with widely-used systems like Shopify, and its versatile API suite ensures that you can connect it with any other system in your supply chain, providing unparalleled flexibility for your operations. The adaptability and user-centric design of 12Return make it an indispensable tool for modern retailers navigating the complexities of returns management.

Media

Media

Integrations Supported

Acumatica Cloud ERP
EasyPost
Intercom
LiveChat
Magento
MyGlue
Network Glue
Oracle Fusion Cloud ERP
Sage X3
Shopify
Slack
UPS Ready
Zendesk
Zuora

Integrations Supported

Acumatica Cloud ERP
EasyPost
Intercom
LiveChat
Magento
MyGlue
Network Glue
Oracle Fusion Cloud ERP
Sage X3
Shopify
Slack
UPS Ready
Zendesk
Zuora

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

€ 495 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Continuum

Company Location

United States

Company Website

www.gocontinuum.ai

Company Facts

Organization Name

12Return

Date Founded

2010

Company Location

Netherlands

Company Website

12return.com

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Shipping

Air Shipping
Bills of Lading
Container Shipping
Freight Shipping
Ground Shipping
Import / Export
Ocean Shipping
Parcel Shipping
Quotes / Estimates
Shipment Tracking
Warehouse Management

Warehouse Management

3PL Management
Barcoding / RFID
Category Customization
Channel Management
Demand Planning
Inventory Management
Location Control
Order Management
Purchasing
Quality Control
Receiving / Putaway Management
Returns Management
Shipping Management

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