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What is ConverSight?

Conversations that lack depth and contextual understanding are often just noise. In contrast, meaningful discussions are anchored in specific knowledge areas and relevant context. ConverSight.ai's conversational AI platform excels at building and integrating knowledge graphs, delivering intelligent, automated, and actionable insights. With Athena, the AI assistant from ConverSight.ai, users benefit from an understanding of their behavior, context, and intent, thanks to the application of machine learning and advanced analytics within a user-friendly interface that provides tailored insights and actions. This platform is adept at interpreting user actions and intentions. By leveraging machine learning, data science, and cognitive methodologies, it offers personalized insights, ensures efficient data monitoring, and fosters rapid collaboration. Ultimately, ConverSight.ai aims to enhance the way computer systems interact with their users, providing smart solutions that genuinely engage and communicate. In this way, conversations can evolve from mere chatter into transformative dialogues that drive meaningful outcomes.

What is ConverSense?

Transforming how customers interact into smooth dialogues is crucial for achieving success in today's market. To effectively incorporate AI into your customer engagement strategy while preserving the vital human touch, a specific skill set is necessary, which we at Sensiple have refined over two decades in the customer experience sector. Our ConverSense solution utilizes our vast knowledge of contact centers alongside the powerful AI capabilities offered by top cloud services like Google Cloud Platform and Amazon Web Services. This dynamic blend empowers your agents with a thorough framework aimed at fostering meaningful customer interactions. By integrating all essential tools into a single, user-friendly platform, ConverSense allows you to accomplish your customer experience goals with significantly reduced pressure on agents, supervisors, and, most importantly, your clients. In a time when tech-savvy consumers expect personalized and seamless interactions, ensuring their satisfaction is crucial, and maintaining accessibility across various channels is essential for keeping them engaged. Delivering such a superior experience not only boosts customer loyalty but also contributes to sustainable business growth and long-term success in a competitive landscape. As customer expectations continue to evolve, staying ahead of the curve will become increasingly important for businesses aiming to thrive.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Google Cloud Platform
SAP Cloud Platform
Descartes Finale Inventory
Fishbowl
Freshservice
Jenie
Microsoft Azure
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams
Natural Order
NetSuite
Okta
Salesforce
ServiceNow
Skype
Snowflake
Zendesk
tryvium

Integrations Supported

Amazon Web Services (AWS)
Google Cloud Platform
SAP Cloud Platform
Descartes Finale Inventory
Fishbowl
Freshservice
Jenie
Microsoft Azure
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams
Natural Order
NetSuite
Okta
Salesforce
ServiceNow
Skype
Snowflake
Zendesk
tryvium

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ConverSight

Date Founded

2017

Company Location

United States

Company Website

conversight.ai/

Company Facts

Organization Name

Sensiple

Company Location

United States

Company Website

www.sensiple.com/platforms/cloud-contact-center/conversense-cloud-contact-center

Categories and Features

Supply Chain Management

Demand Planning
Electronic Data Interchange
Import / Export Management
Inventory Management
Order Fulfillment
Order Management
Sales & Operations Planning
Shipping Management
Supplier Management
Transportation Management
Warehouse Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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