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What is Convergent BSS?

The rise of hyper-connectivity and digital convergence is reshaping the landscape for both consumers and businesses that provide communication and digital services designed for contemporary living. Service providers are experiencing increasing pressure to hasten the introduction of new products while continuously innovating and cutting costs to stay competitive in this swiftly changing market. This challenge is widespread throughout the industry, but it presents a particularly daunting obstacle for smaller regional operators, who, despite enjoying a loyal customer base, grapple with limited resources and face escalating competition from larger Tier 1 companies. To succeed in this environment, these providers must emphasize the delivery of exceptional customer experiences, which encompass real-time balance management and notifications, multi-channel ordering capabilities, efficient customer service, and comprehensive self-service options available through both web and mobile platforms. Additionally, embracing cutting-edge technologies and aligning their strategies with customer expectations will be essential for their long-term sustainability and expansion in an increasingly digital landscape. Ultimately, meeting these evolving demands is vital for their survival and growth amid a highly competitive ecosystem.

What is CSG Ascendon?

In today's competitive landscape, organizations, whether they are well-established or emerging, must rapidly develop, learn from, and enhance their digital service offerings to cultivate brand loyalty and ensure a sustainable consumer base across B2C, B2B, and B2B2X environments. Achieving this transformation, however, is not an overnight process; it necessitates a careful equilibrium between swift market entry and optimizing revenue from current services. Ascendon is a cloud-based, software-as-a-service (SaaS) platform designed to support the launch of new digital services, enabling companies to participate effectively in the federated digital economy. Additionally, it paves the way for a smooth transition to a business model that significantly reduces operational expenses while fully digitizing both front and back-office functions, seamlessly integrating new and existing digital services into a unified customer relationship framework. Organizations have the flexibility to transition subscribers from legacy systems to Ascendon at a pace that suits their needs, ensuring they possess all the essential tools to underpin a robust digital services initiative without incurring the costs of new infrastructure. This strategic approach not only empowers businesses to innovate but also helps them sustain operational effectiveness and adapt to market demands over time.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Capgemini

Company Location

Switzerland

Company Website

www.capgemini.com/ch-en/service/telecoms/convergent-business-support-systems/

Company Facts

Organization Name

CSG

Date Founded

1994

Company Location

United States

Company Website

www.csgi.com/portfolio/ascendon/

Categories and Features

Categories and Features

Telecom Expense Management

Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

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