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What is Convergent BSS?

The rise of hyper-connectivity and digital convergence is reshaping the landscape for both consumers and businesses that provide communication and digital services designed for contemporary living. Service providers are experiencing increasing pressure to hasten the introduction of new products while continuously innovating and cutting costs to stay competitive in this swiftly changing market. This challenge is widespread throughout the industry, but it presents a particularly daunting obstacle for smaller regional operators, who, despite enjoying a loyal customer base, grapple with limited resources and face escalating competition from larger Tier 1 companies. To succeed in this environment, these providers must emphasize the delivery of exceptional customer experiences, which encompass real-time balance management and notifications, multi-channel ordering capabilities, efficient customer service, and comprehensive self-service options available through both web and mobile platforms. Additionally, embracing cutting-edge technologies and aligning their strategies with customer expectations will be essential for their long-term sustainability and expansion in an increasingly digital landscape. Ultimately, meeting these evolving demands is vital for their survival and growth amid a highly competitive ecosystem.

What is CSG Singleview?

CSG Singleview is a comprehensive solution for billing and revenue management designed specifically for communication service providers, allowing them to effectively leverage their evolving network assets and adopt new business strategies. The platform features a unified architecture that integrates policy management, rating, charging, and billing processes, which simplifies the management of various services and subscription models. Its intuitive interface and user-friendly offer creation tool enable staff to launch new products quickly without needing extensive technical knowledge, facilitating rapid entry into the market. Available in both cloud and on-premises configurations, Singleview is capable of supporting millions of subscribers while handling a high volume of transactions in real-time. Additionally, its flexibility allows communication service providers to monetize a wide range of services across different network types, including wireless, wireline, and IP networks, thus strengthening their market position. This powerful platform not only accommodates existing business models but also encourages continuous innovation and expansion of service offerings, ensuring that providers remain agile and competitive in a fast-evolving industry. By fostering an environment conducive to growth and adaptation, Singleview positions CSPs to thrive in the future.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Capgemini

Company Location

Switzerland

Company Website

www.capgemini.com/ch-en/service/telecoms/convergent-business-support-systems/

Company Facts

Organization Name

CSG International

Date Founded

1994

Company Location

United States

Company Website

www.csgi.com/products/singleview/

Categories and Features

OSS/BSS

Not specified

Categories and Features

OSS/BSS

Not specified

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