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What is Cox Business IP Centrex?

Our cloud-based VoIP business phone systems facilitate calling from anywhere, empowering you to manage your communications using any internet-connected device. Are you eager to learn how Cox Business can cater to your unique requirements? Reach out to one of our expert IP Centrex representatives for support. With our IP Centrex VoIP solution, you can guarantee that your customers are directed to the right team member every time. This cloud-based business VoIP phone system delivers a reliable and professional voice service that effectively handles your business's call volume. Utilize our Call Center Standard feature to route callers to the correct queue based on priority levels, ensuring they are connected to the next available agent. You can oversee and manage your calls from virtually anywhere thanks to our UC app, which is accessible on smartphones, tablets, or desktops. We are committed to developing a tailored plan that suits your present demands while also accommodating future expansion, whether you're starting a new venture or managing a large enterprise. Moreover, we handle all updates, installations, and repairs, guaranteeing a hassle-free experience for your company. With our all-encompassing support, you can dedicate your energies to what truly matters: the smooth operation of your business, while we take care of the technicalities. Leveraging our services allows you to enhance productivity and improve customer satisfaction simultaneously.

What is 8x8?

A single platform integrates cloud telephony, video collaboration, team messaging, contact center capabilities, and analytics, all in one place. By providing users with tailored features, organizations can significantly lower their overall ownership costs. This platform fosters collaboration among specialized team members and contact center staff, effectively breaking down silos within the organization. It features a comprehensive administration tool for easy system setup, along with user and data management functionalities. With just one license, users can seamlessly combine calling, directory services, video conferencing, messaging, and contact center operations. Enjoy enterprise-level reliability and high-quality cloud connectivity to link your business globally. Schedule, initiate, or participate in HD audio and video meetings without being restricted by device or location. Easily access your contacts from any device, whether they are internal colleagues or external partners. This intelligent and collaborative solution empowers organizations to enhance customer experiences, driving engagement and satisfaction. Ultimately, adopting such a versatile platform can lead to improved communication and efficiency across all levels of your business.

Media

Media

Integrations Supported

1CRM
8x8 Video Meetings
Chatdesk
Chatlease
Creovai
Detrack
Dynamics Telephony
Empirix
IRIS Clarity
Integrate.io
Pipedream
QEval
SalesExec
Salesforce
Teamstack
Vonigo
ZIRO
Zendesk
businessphone.com

Integrations Supported

1CRM
8x8 Video Meetings
Chatdesk
Chatlease
Creovai
Detrack
Dynamics Telephony
Empirix
IRIS Clarity
Integrate.io
Pipedream
QEval
SalesExec
Salesforce
Teamstack
Vonigo
ZIRO
Zendesk
businessphone.com

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$19.99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cox

Date Founded

1962

Company Location

United States

Company Website

www.cox.com/business/phone/hosted-voice.html

Company Facts

Organization Name

8x8

Date Founded

1987

Company Location

United States

Company Website

www.8x8.com

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

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