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What is CrowsNest?

CrowsNest offers a cutting-edge platform for real-time data insights that effectively protects against potential data exfiltration. As a leader in the field of real-time data security analytics, it provides immediate visibility into how your organization’s data flows, is used, and is altered, thereby securing it from theft and unauthorized access. The system diligently observes incoming data, ongoing network traffic, and data leaving the environment, allowing CrowsNest to monitor data-related activities continuously. When any anomalies are detected, alerts are dispatched to the CrowsNest dashboard or your pre-existing SIEM solution. Security teams receive a detailed “chain of custody” report that outlines the individuals involved, along with the time, location, and methods used to access, modify, or distribute content. Acting as a valuable supplement to your existing security framework, CrowsNest enables effective data protection without the need for hiring extra security staff. Utilizing sophisticated data payload inspection and proactive machine learning strategies, CrowsNest proficiently identifies, analyzes, and tracks files as they move across the network, ensuring that data security remains both thorough and efficient. Furthermore, by emphasizing real-time analytics, CrowsNest enhances your data protection strategies while simplifying the overall security management process, thereby elevating the security posture of your organization.

What is Crow Canyon Customer Support?

Crow Canyon’s Office 365 & SharePoint Service Desk provides an efficient solution for addressing the needs of customers, clients, members, and partners. Clients benefit from quick responses, and the organized tracking system ensures reliable follow-ups. Equip your support team with a platform that effectively captures, tracks, and manages customer service requests. Agents can assign, oversee, and resolve support cases through multiple channels, such as phone, email, mobile, and web. With the automation of case tracking and email alerts, you ensure that all stakeholders are kept in the loop, leading to outstanding customer service. This all-encompassing application not only boosts communication but also enhances the overall efficiency of managing support inquiries, ultimately resulting in increased customer satisfaction and loyalty. Additionally, by streamlining processes, the service desk helps teams focus more on problem-solving and less on administrative tasks.

Media

Media

Integrations Supported

Legitbooster
Microsoft 365
Microsoft SharePoint
Microsoft Teams
MoreThanPanel

Integrations Supported

Legitbooster
Microsoft 365
Microsoft SharePoint
Microsoft Teams
MoreThanPanel

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$2995 one-time payment
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Flying Cloud

Date Founded

2014

Company Location

United States

Company Website

www.flyingcloudtech.com/products/crowsnest/

Company Facts

Organization Name

Crow Canyon Software

Date Founded

1999

Company Location

United States

Company Website

www.crowcanyon.com/sharepoint-applications/customer-support-software/

Categories and Features

Data Governance

Access Control
Data Discovery
Data Mapping
Data Profiling
Deletion Management
Email Management
Policy Management
Process Management
Roles Management
Storage Management

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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