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What is Csmart Telco CRM?

Csmart Telco CRM is a dynamic, cloud-hosted platform tailored for telecom providers—including MNOs, MVNOs, MVNEs, FTTx, and businesses focused on connectivity—to enhance the full spectrum of the customer experience. This innovative solution centralizes customer data throughout the lead-to-bill cycle, streamlines various processes such as sales, configuration, pricing, quoting, orders, and notifications, and employs artificial intelligence to optimize ticketing and task assignment, resulting in faster resolution of customer issues. Key features encompass: - An extensive product catalog that facilitates customizable bundling options - In-depth monitoring of accounts, orders, and customer lifecycles - Customized workflows paired with up-to-the-minute reporting functionalities - Automated case assignments and streamlined approval workflows - Communication channels for timely notifications across multiple platforms - Effective strategies aimed at reducing churn and fostering customer loyalty By complying with TM Forum ODA standards and leveraging Open APIs, Csmart Telco CRM not only boosts sales performance but also shortens the time required to bring services to market, enhances customer satisfaction, and fortifies customer loyalty, all while maintaining secure, role-specific access for users. This holistic strategy positions it as an essential resource for telecom operators seeking to improve service delivery and deepen customer engagement, ultimately driving business growth and operational efficiency.

What is Csmart Campaign Management System?

Csmart Campaign is a cutting-edge, cloud-based platform driven by AI that enables telecom firms and various businesses to design, automate, and execute highly targeted marketing campaigns. It offers an extensive suite of features, such as customer acquisition, retention strategies, upselling, cross-selling, and churn reduction, utilizing multiple omnichannel communication avenues like mobile apps, WhatsApp, email, and SMS. With a user-friendly drag-and-drop interface for designing campaigns, sophisticated AI-powered customer segmentation, and real-time analytics, teams can effectively deploy tailored promotions at scale and adjust their tactics on-the-fly. Designed to support enterprise-level demands, the platform incorporates strong security protocols to manage substantial data volumes efficiently. By enhancing customer interaction, increasing conversion rates, and fostering brand loyalty, Csmart Campaign significantly shortens the timeframe for launching marketing initiatives while optimizing return on investment. Ultimately, it equips businesses to adeptly navigate the complexities of contemporary marketing landscapes with both speed and accuracy, allowing them to stay competitive in a rapidly evolving market.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Covalense Digital Solutions

Date Founded

2006

Company Location

India

Company Website

covalensedigital.com

Company Facts

Organization Name

Covalense Digital Solutions

Date Founded

2006

Company Location

India

Company Website

covalensedigital.com/products/campaign-management-system-telecom-enterprise-software

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Campaign Management

Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign

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