Csmart Telco CRM vs. Csmart Gen AI and AI/ML Platform

Revaly is built to solve one of the most costly and overlooked problems in subscription commerce: legitimate payments failing for preventable reasons. Its end-to-end Payment Performance Management platform leverages machine learning, issuer intelligence, and ecosystem data to elevate approval rates starting from the very first transaction attempt. The system automatically detects issues such as mistyped card numbers, routing mismatches, and metadata errors before a customer ever checks out. When payments do fail, Revaly uses a sophisticated retry engine that studies customer behavior, card network patterns, and historical success windows to recover revenue without damaging relationships. Businesses across industries report dramatic improvements—from 34% to over 50% increases in recovered payments—demonstrating the compound value of consistent, optimized approvals. Revaly’s integration ecosystem makes adoption frictionless, connecting seamlessly with CRMs, billing systems, payment gateways, and processors already in use. The platform not only protects revenue but stabilizes growth by reducing churn that comes from unintentional payment failures. Leadership teams gain visibility into payment performance metrics that go far beyond authorization rates, revealing hidden revenue opportunities and operational inefficiencies. As a result, companies can build smarter billing strategies and deliver a more reliable experience for customers. Revaly becomes a trusted partner in improving profitability, ensuring that when a customer says “yes,” the payment system does too.

onPhase is an all-in-one financial automation platform designed to simplify the back-office processes of businesses. It enables organizations to automate their invoice processing, payment collections, approvals, and document management with ease. Through AI-driven workflows, onPhase ensures that invoices are captured and routed swiftly, while offering 2-way, 3-way, or 4-way matching for better financial accuracy and control. The platform’s document management system securely stores contracts, W-9s, and other financial records, ensuring that they remain compliant and easy to access. With its seamless integration with top ERP systems like NetSuite, SAP, and Microsoft Dynamics, onPhase allows real-time data syncing without the need for manual re-entry, enhancing efficiency and eliminating data discrepancies. Businesses using onPhase can also benefit from customizable workflows and better visibility into their financial processes, making it easier to manage and track approvals. The platform’s AI-driven features ensure that businesses are operating at peak performance, with more time to focus on high-value tasks.

Process Street is the Compliance Operations Platform that helps fast-moving teams in regulated industries enforce standards, automate execution, and prove compliance with confidence. It brings document control, workflow automation, and real-time oversight into one unified platform so policies are not just written, they are followed and verified. With Process Street, teams can create version-controlled SOPs and policies using Pages, link them directly to automated workflows, and ensure every task, approval, and data point is tracked with audit-ready logs. Cora, the AI compliance agent, monitors execution in real time, flags issues, and recommends improvements, turning manual oversight into continuous control. Whether you need to onboard employees, prepare for audits, manage policy changes, or enforce vendor compliance, Process Street gives you the tools to do it faster and without the risk of missed steps or tribal execution. Automate form collection, task assignments, escalations, and approvals with no code. Keep teams aligned, even as you scale. Used across financial services, real estate, healthcare, and manufacturing, Process Street supports compliance with standards like ISO 9001, SOC 2, SOX, HIPAA, and FDA CFR Part 11. Thousands of teams at companies like Salesforce, Colliers, Hartford Healthcare, and Drift use Process Street to reduce audit prep time, streamline training, and build systems that run without micromanagement. Every workflow is structured. Every policy is enforced. Every action is proven. With native integrations, role-based access, automated evidence capture, and AI-powered insights, Process Street replaces checklists, spreadsheets, and siloed tools with a closed-loop system of control. If you run high-stakes processes and need to stay compliant without slowing down, Process Street is built for you.

Blue Sky's "Portfolio Manager" Lease Management Software offers a user-friendly SaaS solution for the centralized oversight of lease agreements. This platform enhances the management of lease and maintenance contracts throughout their entire lifecycle, thereby bolstering the audit process, lowering expenses, boosting cash flow, and reducing risk through a unified view that enhances enterprise value. Furthermore, Portfolio Manager facilitates comprehensive status management for ongoing leasing RFPs, enabling users to track statuses, notes, documents, and subsequent actions for each active project. The software supports efficient data entry through flat file data imports and is highly customizable, featuring extensive reporting functions. Users can export any data field to Excel via the report writer, and pre-built templates are designed to integrate with most ASC842 lease accounting software. Additionally, the automated management of end-of-lease terms includes customizable parameters and alerts, ensuring that users never overlook a lease expiration. For those with specific needs, custom programming options are also available, making it a versatile choice for lease management. Overall, Portfolio Manager stands out as a comprehensive tool for organizations looking to optimize their lease management processes effectively.

PolyPM serves as an integrated enterprise resource planning (ERP) and product lifecycle management (PLM) solution specifically designed for small to medium-sized apparel enterprises. This software enables companies to unify various facets of their operations, such as supply chain management, product development, and manufacturing workflows. With PolyPM, users can conveniently access crucial style and production data from any location globally. This capability not only accelerates the time-to-market for new products but also helps in minimizing development expenses. In addition, the platform enhances customer service and boosts employee efficiency, making it a vital tool for businesses aiming for growth and competitiveness in the apparel industry. Furthermore, its comprehensive features support companies in adapting to market changes more swiftly and effectively.

eBuyerAssist by Eyvo is a powerful, cloud-native procurement platform built to scale with organizations of any size, in any industry. Its modular architecture simplifies the entire procure-to-pay cycle—from requisition to fulfillment—while adapting to your unique workflows. Packed with robust features for sourcing, supplier management, inventory control, contract oversight, and warehouse coordination, eBuyerAssist centralizes all procurement operations into one intuitive system. Additional capabilities include purchase order automation, multi-level approval routing, budgeting, invoice matching, asset tracking, vendor credit checks, and supplier risk analysis. Whether you're aiming to reduce costs, improve compliance, or streamline operations, eBuyerAssist equips your team with real-time visibility and actionable insights—driving smarter decisions and stronger procurement performance across your organization.

ServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.

This low-code Business Process Management Suite (BPMS) enables medium and large enterprises to design, automate, and continuously improve business processes — while staying aligned with corporate architecture, IT governance, and compliance standards. It empowers both business and IT teams to collaborate and rapidly deliver workflow-driven applications without heavy coding or long development cycles. The platform supports a wide range of automation scenarios, including CapEx approval, procurement management, customer order processing, approval workflows, and document tracking — replacing email-based and manual routines with structured, transparent, and auditable digital workflows. Built-in Enterprise Architecture (EA) capabilities allow organizations to model business capabilities, link them to operational processes and systems, and ensure traceability across business and IT layers. This helps enterprise architects align process changes with strategic goals, manage dependencies, and support long-term transformation initiatives. With visual tools for process design, data modeling, access control, and integration with core enterprise systems (ERP, CRM, DMS), the suite enables fast deployment, cross-department collaboration, and continuous optimization. Flexible deployment options (cloud or on-premises) ensure security and scalability in regulated environments. The BPMS is used across multiple industries — including manufacturing, financial services, healthcare, energy, and the public sector — by organizations seeking to reduce operational costs, improve agility, and modernize their process landscape without disrupting core systems.

SPEC Innovations offers a premier model-based systems engineering solution aimed at helping your team accelerate time-to-market, lower expenses, and reduce risks, even when dealing with the most intricate systems. This solution is available in both cloud-based and on-premise formats, featuring an easy-to-use graphical interface that can be accessed via any current web browser. Innoslate provides an extensive range of lifecycle capabilities, which include: • Management of Requirements • Document Control • System Modeling • Simulation of Discrete Events • Monte Carlo Analysis • Creation of DoDAF Models and Views • Management of Databases • Test Management equipped with comprehensive reports, status updates, outcomes, and additional features • Real-Time Collaboration Additionally, it encompasses numerous other functionalities to enhance workflow efficiency.

Now Commerce is an online B2B eCommerce platform that integrates smoothly with QuickBooks, enabling wholesalers, manufacturers, and distributors to manage orders from their wholesale clients effectively using a streamlined dashboard. As orders come in, they are automatically synced with QuickBooks, removing the hassle of manual entry. This system is compatible with both QuickBooks Desktop and QuickBooks Online, ensuring broad accessibility for users. Additionally, Now Commerce provides versatile modules that can function independently or be combined to create a customized B2B eCommerce experience. The B2B CUSTOMER PORTAL allows wholesale clients to easily place orders online, enhancing convenience and efficiency. Meanwhile, the SALES REP PORTAL empowers sales representatives to enter orders online for their assigned accounts, fostering exceptional customer service from any location. Lastly, the SHIPMENTS MANAGER simplifies the process of dispatching shipment requests to your 3PL provider or in-house shipping software, while also capturing confirmations of completed shipments, ensuring a smoother logistical operation. This comprehensive approach not only streamlines operations but also enhances the overall experience for both businesses and their customers.