Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Revaly Reviews & Ratings
    7 Ratings
    Company Website
  • onPhase Reviews & Ratings
    206 Ratings
    Company Website
  • Process Street Reviews & Ratings
    1,099 Ratings
    Company Website
  • Portfolio Manager Reviews & Ratings
    3 Ratings
    Company Website
  • PolyPM Reviews & Ratings
    59 Ratings
    Company Website
  • eBuyerAssist Reviews & Ratings
    112 Ratings
    Company Website
  • ManageEngine ServiceDesk Plus Reviews & Ratings
    1,660 Ratings
    Company Website
  • CMW Platform Reviews & Ratings
    680 Ratings
    Company Website
  • Innoslate Reviews & Ratings
    88 Ratings
    Company Website
  • Now Commerce Reviews & Ratings
    40 Ratings
    Company Website

What is Csmart Telco CRM?

Csmart Telco CRM is a dynamic, cloud-hosted platform tailored for telecom providers—including MNOs, MVNOs, MVNEs, FTTx, and businesses focused on connectivity—to enhance the full spectrum of the customer experience. This innovative solution centralizes customer data throughout the lead-to-bill cycle, streamlines various processes such as sales, configuration, pricing, quoting, orders, and notifications, and employs artificial intelligence to optimize ticketing and task assignment, resulting in faster resolution of customer issues. Key features encompass: - An extensive product catalog that facilitates customizable bundling options - In-depth monitoring of accounts, orders, and customer lifecycles - Customized workflows paired with up-to-the-minute reporting functionalities - Automated case assignments and streamlined approval workflows - Communication channels for timely notifications across multiple platforms - Effective strategies aimed at reducing churn and fostering customer loyalty By complying with TM Forum ODA standards and leveraging Open APIs, Csmart Telco CRM not only boosts sales performance but also shortens the time required to bring services to market, enhances customer satisfaction, and fortifies customer loyalty, all while maintaining secure, role-specific access for users. This holistic strategy positions it as an essential resource for telecom operators seeking to improve service delivery and deepen customer engagement, ultimately driving business growth and operational efficiency.

What is Csmart Network API Enablement Platform?

Csmart serves as a sophisticated and secure API gateway tailored for telecom operators, MVNOs, MVNEs, and enterprises that aspire to transition into platform-centric TechCos. It streamlines the exposure, governance, and monetization of a diverse range of network services, such as messaging, location, voice/video, billing, and IoT, through APIs that meet TM-Forum standards. The solution provides comprehensive access control, real-time usage analytics, and flexible pricing models, helping organizations convert network assets into lucrative revenue opportunities. Thanks to its low-code onboarding process and multi-tenant architecture, Csmart markedly shortens the time to market while ensuring efficient scalability of operations. Moreover, the incorporation of AI-driven observability features, including anomaly detection and self-healing capabilities, significantly enhances resilience and performance across the network. By simplifying the consumption, management, and profitability of network functionalities, Csmart empowers businesses to foster internal innovation and cultivate strong partner ecosystems, thereby revolutionizing their service delivery methodologies. This innovative approach ultimately positions organizations to adapt to the fast-evolving tech landscape.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Covalense Digital Solutions

Date Founded

2006

Company Location

India

Company Website

covalensedigital.com

Company Facts

Organization Name

Covalense Digital Solutions

Date Founded

2006

Company Location

India

Company Website

covalensedigital.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

API Management

API Design
API Lifecycle Management
Access Control
Analytics
Dashboard
Developer Portal
Testing Management
Threat Protection
Traffic Control
Version Control

Popular Alternatives

Csmart Network API Enablement Platform Reviews & Ratings

Csmart Network API Enablement Platform

Covalense Digital Solutions

Popular Alternatives

Csmart Telco CRM Reviews & Ratings

Csmart Telco CRM

Covalense Digital Solutions
Csmart CPQ Reviews & Ratings

Csmart CPQ

Covalense Digital Solutions
Csmart Gen AI and AI/ML Platform Reviews & Ratings

Csmart Gen AI and AI/ML Platform

Covalense Digital Solutions
Csmart CX Reviews & Ratings

Csmart CX

Covalense Digital Solutions
Csmart CPQ Reviews & Ratings

Csmart CPQ

Covalense Digital Solutions
Csmart Campaign Management System Reviews & Ratings

Csmart Campaign Management System

Covalense Digital Solutions
Csmart Digital Marketplace Reviews & Ratings

Csmart Digital Marketplace

Covalense Digital Solutions