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What is CustomerSure?

Every element within CustomerSure is crafted to be immediately actionable, allowing you to quickly pinpoint urgent issues, interact directly with customers, and share feedback across teams for better performance. With CustomerSure, you can create in-depth customer feedback surveys that reveal the specific challenges your brand encounters, helping you to extract crucial insights from your clientele and focus on what is most significant. Our reporting tools make it easier to showcase the success of your customer feedback efforts, enabling you to track trends in key performance indicators like NPS, CSAT, and Customer Effort. Furthermore, you can segment your data to make comparisons among different departments, regions, locations, or even assess individual performances. Established and overseen by specialists in the field of customer feedback, CustomerSure is supported by certified NPS consultants, and our software is informed by a wealth of experience in managing customer experience projects across numerous sectors. This extensive expertise equips you with the necessary tools to thoroughly comprehend and enhance customer satisfaction, ensuring that your organization can effectively respond to customer needs and improve overall service delivery. Ultimately, leveraging CustomerSure positions you to cultivate stronger relationships with your customers and drive long-term success for your business.

What is AlloReview?

Boost the success of your marketing efforts and gain deeper insights into your clientele by incorporating the feedback you collect into your CRM system. Leveraging real-time analytics enables you to take advantage of favorable reviews while also addressing the concerns of dissatisfied customers. Strive to connect with each customer by actively engaging with their feedback. Our advanced AI technology swiftly analyzes every piece of feedback, facilitating customized responses that accurately reflect the sentiments and satisfaction levels of your customers. This strategy not only enhances the engagement of your loyal supporters but also effectively mitigates the issues faced by unsatisfied clients. By delivering prompt and relevant responses to customer inquiries and concerns, you can greatly enhance their overall experience. Moreover, this approach yields significant cost savings, presenting a financially sound solution with an impressive return on investment of 600%. In the end, the integration of customer feedback into your business processes cultivates loyalty and propels long-term growth, ensuring that you remain responsive to the evolving needs of your customers. By fostering a culture of feedback responsiveness, you also position your brand as one that genuinely values customer input and strives for continuous improvement.

Media

Media

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Microsoft Power BI
Salesforce
WhatsApp
Xero
Zendesk

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Microsoft Power BI
Salesforce
WhatsApp
Xero
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$259.47 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CustomerSure

Company Location

United Kingdom

Company Website

www.customersure.com

Company Facts

Organization Name

AlloBrain

Date Founded

2020

Company Location

France

Company Website

www.allobrain.com/alloreview

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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