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What is Cyara?

The Cyara CX Assurance Platform, recognized with multiple awards, assists organizations in enhancing the quality and development of customer experiences across various digital and voice channels while guaranteeing smooth customer journeys. It facilitates every stage of the software development lifecycle related to customer experience, encompassing aspects such as design, functional testing, regression testing, load testing, production monitoring, and user acceptance testing. By adopting a customer-centric testing approach, we help uncover potential issues that may affect the customer experience throughout the entire technology infrastructure. This comprehensive methodology ensures that businesses can address concerns proactively, ultimately leading to greater customer satisfaction and loyalty.

What is BlueSwan?

To successfully navigate the current wave of digital transformation, it is essential for organizations to effectively overhaul their business models. A key element of this transformation involves the incorporation of quality engineering services that leverage intelligence and automation, with a strong focus on improving customer experiences. Designed to excel within agile and DevOps environments, these services harness deep industry expertise to develop customized solutions that prioritize rapid quality delivery. They are instrumental in accelerating quality engineering for digital enterprises globally by tackling their testing challenges amid ongoing digital evolution. By guaranteeing superior software quality, these services enable clients to deploy applications that are not only dependable and resilient but also scalable and secure. Furthermore, they enhance our proprietary quality engineering and software testing capabilities, highlighting a domain-centric approach to provide exceptional digital transformation solutions across diverse industries, ultimately promoting sustainable growth in an ever-evolving digital environment. As businesses continue to adapt, the importance of these services will undoubtedly increase, making them indispensable in achieving long-term success.

Media

Media

Integrations Supported

AlertSite
Amazon Web Services (AWS)
Automation Anywhere
BrowserStack
Digital.ai Application Protection
GenRocket
HeadSpin
Kobiton
Microsoft 365
OpenText Content Management (Extended ECM)
Oracle Cloud Infrastructure
Qualitia
QuerySurge
Ranorex Studio
SAP Cloud Platform
Sauce Labs
Tricentis LiveCompare
UiPath

Integrations Supported

AlertSite
Amazon Web Services (AWS)
Automation Anywhere
BrowserStack
Digital.ai Application Protection
GenRocket
HeadSpin
Kobiton
Microsoft 365
OpenText Content Management (Extended ECM)
Oracle Cloud Infrastructure
Qualitia
QuerySurge
Ranorex Studio
SAP Cloud Platform
Sauce Labs
Tricentis LiveCompare
UiPath

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cyara

Date Founded

2006

Company Location

United States

Company Website

cyara.com

Company Facts

Organization Name

Cigniti

Date Founded

1998

Company Location

United States

Company Website

www.cigniti.com/blueswan/

Categories and Features

Automated Testing

Hierarchical View
Move & Copy
Parameterized Testing
Requirements-Based Testing
Security Testing
Supports Parallel Execution
Test Script Reviews
Unicode Compliance

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Software Testing

Automated Testing
Black-Box Testing
Dynamic Testing
Issue Tracking
Manual Testing
Quality Assurance Planning
Reporting / Analytics
Static Testing
Test Case Management
Variable Testing Methods
White-Box Testing

VoIP Monitoring

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

Categories and Features

Automated Testing

Hierarchical View
Move & Copy
Parameterized Testing
Requirements-Based Testing
Security Testing
Supports Parallel Execution
Test Script Reviews
Unicode Compliance

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