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What is Cyfeon?

Cyfeon is a business formed in 2011 in the United States that's known for a software product called Cyfeon. Cyfeon includes training via live online and in person sessions. Cyfeon is complaint management software, and provides features like case management, complaint classification, corrective actions (CAPA), customer complaint tracking, feedback management, forms management, issue tracking, self service portal, and survey management. The Cyfeon product is SaaS and Windows software. Cyfeon includes online and phone support support. Alternative competitor software options to Cyfeon include AssurX, TenForce, and ActionTracker.

What is Civica Complaints Management?

Civica Complaints Management is a comprehensive software solution designed for handling complaints within enterprises, leveraging the capabilities of the iCasework platform. With its cloud-based architecture and intuitive interface, it enables users to efficiently manage, document, and analyze customer complaints, inquiries, and feedback throughout the entire organization. The software is highly customizable, allowing adjustments to fit the specific needs of your organization, which in turn leads to improved service quality, regulatory compliance, and a more satisfying customer experience. By effectively addressing complaints, organizations can foster stronger relationships with their customers and create a more responsive service culture.

Media

No images available

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cyfeon

Date Founded

2011

Company Location

United States

Company Website

www.cyfeon.com

Company Facts

Organization Name

Civica

Date Founded

2001

Company Location

United Kingdom

Company Website

www.civica.com/complaints-management

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

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ITSM Software S.A.