Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Atera Reviews & Ratings
    1,986 Ratings
    Company Website
  • EZO AssetSonar Reviews & Ratings
    112 Ratings
    Company Website
  • Traild Reviews & Ratings
    6 Ratings
    Company Website
  • NetBrain Reviews & Ratings
    255 Ratings
    Company Website
  • Statseeker Reviews & Ratings
    35 Ratings
    Company Website
  • RunMyJobs by Redwood Reviews & Ratings
    425 Ratings
    Company Website
  • JS7 JobScheduler Reviews & Ratings
    1 Rating
    Company Website
  • ActiveBatch Workload Automation Reviews & Ratings
    371 Ratings
    Company Website
  • Stonebranch Reviews & Ratings
    182 Ratings
    Company Website
  • JAMS Reviews & Ratings
    265 Ratings
    Company Website

What is DaemonLayer?

DaemonLayer functions above your PSA, optimizing the repetitive tasks linked to Microsoft 365 requests that frequently consume valuable time for engineers. It autonomously handles processes such as resetting passwords, modifying groups, adjusting mailbox permissions, updating users, assigning licenses, and configuring out-of-office settings, all without needing technician intervention. Incoming support emails are automatically classified and triaged using advanced AI technology, directing them to your service desk with all essential context already compiled. Even before the triage is completed, DaemonLayer collects information on the M365 user, examines previous tickets for any associated problems, evaluates the confidence level of the situation, and suggests the most suitable technician, accomplishing this in under four seconds. Additionally, it boasts seamless two-way integration with ConnectWise and Autotask, enabling PSA embedded panels to showcase triage summaries, duplicate notifications, and workflow approvals directly within your ticketing system. It also incorporates a trust-based change authorization framework designed to manage sensitive tasks, featuring customizable human-in-the-loop approval checkpoints that enhance both security and accountability. With these advanced features, DaemonLayer not only significantly increases efficiency but also alleviates the burden on IT teams, allowing them to focus on more strategic initiatives and complex problem-solving.

What is AI Autopilot?

AI Autopilot is a purpose-built AI automation platform engineered to help MSPs transition into an intelligent, fully agentic service model. Its AI-driven agents take over triage, classification, dispatching, and prioritization, ensuring tickets reach the right technician quickly and with complete contextual understanding. The system analyzes impact, SLA requirements, technician workload, and historical documentation to make precise automated decisions. Integrations with ConnectWise, Autotask, Kaseya BMS, Halo PSA, Ninja RMM, Datto RMM, IT Glue, Liongard, and Rewst create a unified automation ecosystem across the entire MSP stack. With Teams and Slack ticket creation, end users can request support from tools they already use, reducing friction and capturing accurate context instantly. AI Autopilot’s future roadmap introduces groundbreaking technologies such as MCP-based orchestration, intelligent RAG agents that learn from MSP knowledge bases, and crew-style multi-agent collaboration for complex workflows. The platform also plans deep LangChain and LangGraph integrations to support dynamic, multi-step decision trees. MSPs gain automated SLA enforcement, balanced ticket distribution, reduced labor costs, and reliable 24/7 coverage without adding headcount. Automation capabilities extend into RPA workflows, enabling cross-platform task execution triggered by AI intent. Altogether, AI Autopilot represents the next era of IT automation, giving MSPs the intelligence, scalability, and efficiency needed to compete in a rapidly evolving service landscape.

Media

No images available

Media

No images available

Integrations Supported

Autotask PSA
ConnectWise PSA
IT Glue
Ketch
Liongard
Microsoft 365
NinjaOne
Rewst

Integrations Supported

Autotask PSA
ConnectWise PSA
IT Glue
Ketch
Liongard
Microsoft 365
NinjaOne
Rewst

API Availability

Has API

API Availability

Has API

Pricing Information

£99/month
Free Trial Offered?
Free Version

Pricing Information

$99/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Silent Signal Ltd

Date Founded

2025

Company Location

United Kingdom

Company Website

daemonlayer.com

Company Facts

Organization Name

AI Autopilot

Date Founded

2023

Company Location

United States

Company Website

aiautopilot.ai/

Categories and Features

Categories and Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Popular Alternatives

Thread Reviews & Ratings

Thread

Thread Magic

Popular Alternatives

Thread Reviews & Ratings

Thread

Thread Magic
CloudRadial Reviews & Ratings

CloudRadial

Azurative
CloudRadial Reviews & Ratings

CloudRadial

Azurative