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What is Daisee?

Daisee creates innovative technology designed to provide profound insights into the behavioral, emotional, and commercial interactions of customers. Utilizing a groundbreaking digital quality scorecard, Daisee automatically evaluates every customer interaction, pinpointing quality assurance challenges that necessitate human attention in critical aspects like compliance, communication, and conduct. This advanced software enables organizations to look beyond mere words and discover the underlying emotions present in their conversations, revealing the true thoughts and feelings of customers. With its ease of deployment across various telephony systems, Daisee empowers businesses to swiftly generate value. Currently, Daisee operates globally, with services available in Australia, New Zealand, and the United States, thereby expanding its reach and enhancing customer experiences worldwide.

What is Beehive AI?

Unlock hidden opportunities and investigate impactful methods to grow your business. Assess which new offerings could augment the value of your sales portfolio. Tailor your marketing communications and outreach efforts to suit naturally developed customer groups, reducing your acquisition costs. Recognize the barriers and incentives that affect customer loyalty within different segments. Actively interact with your audience by regularly asking clear, relevant open-ended questions through social media ads, emails, messaging, and throughout the entire customer journey. Gather and analyze the feedback obtained, leveraging AI to effectively classify motivations, needs, and desires. This process will provide you with ongoing, in-depth insights that empower you to execute personalized strategies, ensuring consistent growth. By adopting this method, you not only strengthen your relationships with customers but also enhance your capability to adapt to their changing preferences over time. This dynamic approach creates a feedback loop that can lead to innovative solutions and improved customer satisfaction.

Media

Media

Integrations Supported

Avaya Aura
Avaya Experience Platform
Cisco Finesse
Dubber
HubSpot Customer Platform
MiContact Center Business
Microsoft Dynamics 365
Microsoft Dynamics SL
Oracle CPQ
Qlik Cloud Analytics
Tableau
Twilio
Vonage Business
Vonage Communications APIs (Nexmo)
Vonage Contact Center
Zendesk
Zoho CRM
Zoom Rooms
Zoom Webinars

Integrations Supported

API Availability

API Availability

Pricing Information

$89/month
This is an all you can eat monthly charge.
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

daisee

Date Founded

2017

Company Location

Australia

Company Website

www.daisee.com

Company Facts

Organization Name

Beehive AI

Company Location

United States

Company Website

www.beehive.ai/

Categories and Features

AI Call Center

Not specified

AI Insurance

Not specified

Artificial Intelligence

For Healthcare
For Sales
For eCommerce
Machine Learning
Natural Language Processing
Predictive Analytics
Process/Workflow Automation

Business Intelligence

Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Trend / Problem Indicators
Visual Analytics

Business Performance Management

Ad hoc Analysis
Dashboard
Key Performance Indicators
Predictive Analytics
Quantitative Analysis
Scorecarding

Call Center

Inbound Call Center
Outbound Call Center
Reporting/Analytics

Claims Processing

Compliance Management
Customer Management

Compliance

Compliance Tracking
HIPAA Compliance
Risk Management

Customer Communications Management

Multi-Channel Communications

Customer Experience

Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis

Customer Service

Call Center Management
Performance Metrics
Self Service Portal

HIPAA Compliance

Compliance Reporting
For Healthcare
Remediation Management
Risk Management

Insurance Claims Management

Fraud management
Reporting

Natural Language Processing

Part-of-Speech Tagging

Patient Engagement

Appointment Scheduling

Qualitative Data Analysis

Quantitative Content Analysis
Sentiment Analysis

Quality Management

Complaint Management
Compliance Management
Risk Management
Training Management

Sales Coaching

Assessments
Goal Setting / Tracking
Performance Metrics

Telemedicine

HIPAA Compliant

Transcription

AI / Machine Learning
Natural Language Processing (NLP)

Workforce Management

Performance Appraisal

Categories and Features

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