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What is Dandelion API?
Identify mentions of places, people, brands, and events across a variety of documents and social media channels. Seamlessly obtain additional details about these entities. Organize multilingual content into pre-established categories or develop a custom classification framework in a matter of minutes. Evaluate the sentiment expressed in short texts, like product reviews, determining if it is positive, negative, or neutral. Automatically detect important, contextually relevant concepts and key phrases within articles and social media posts. Compare two texts to analyze their syntactic and semantic similarity. Ascertain when two pieces of text relate to the same subject matter. Extract refined textual content from sources such as newspapers and blogs, removing extraneous material and advertisements to present the complete article along with its accompanying images. This method not only improves the readability of the extracted text but also highlights the most critical information, making it easier for users to grasp essential insights. By streamlining this process, users can focus more on content analysis rather than sifting through irrelevant clutter.
What is Clarabridge?
The Clarabridge Platform brings together various sources of Voice of the Customer (VoC) data, integrating customer feedback and interactions into a unified system. By leveraging sophisticated AI-driven speech and text analytics along with superior Natural Language Understanding (NLU), it evaluates the conversations that take place daily between your customers and employees across multiple channels, including phone calls, live chats, private messages, and social media. With Clarabridge, you gain immediate insights into customer engagement ease (Effort), loyalty and emotional reactions, the factors influencing fluctuations in Net Promoter Score (NPS), as well as concerns related to customer churn and rising contact volumes. The analytics provided by Clarabridge facilitate rapid decision-making, timely actions, and thorough tracking of results. Partnering with Clarabridge not only offers solutions tailored to improving customer experiences but is also backed by a cutting-edge AI-powered text analytics engine that transforms confusion into clear understanding of customer interactions. As the only platform adept at capturing customer sentiments effectively, Clarabridge significantly enhances businesses' abilities to nurture and strengthen their customer relationships. Furthermore, this robust platform equips organizations with the tools necessary to adapt and thrive in an ever-evolving market landscape.
Integrations Supported
AmplifAI
Blotout
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
Meltano
OpenRefine
Pipedream
Salesforce
Integrations Supported
AmplifAI
Blotout
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
Meltano
OpenRefine
Pipedream
Salesforce
API Availability
Has API
API Availability
Has API
Pricing Information
$49 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SpazioDati
Date Founded
2007
Company Location
Italy
Company Website
dandelion.eu/
Company Facts
Organization Name
Clarabridge
Date Founded
2005
Company Location
United States
Company Website
www.clarabridge.com
Categories and Features
Data Extraction
Disparate Data Collection
Document Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
Categories and Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Data Extraction
Disparate Data Collection
Document Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring
Social Media Marketing
Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering