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What is Datto RMM?

Datto RMM is a comprehensive cloud-based platform that empowers Managed Service Providers (MSPs) to effectively oversee and safeguard their clients' IT environments with modern and dependable solutions. Its design focuses on minimizing complexity, expenses, and potential risks, ensuring a seamless experience for users. The platform boasts robust automation and monitoring capabilities, including ransomware detection, patch management, and remote access, enabling MSPs to proactively address IT challenges, swiftly react to incidents, and enhance customer service. Additionally, it features an all-in-one cloud backup and disaster recovery system that is image-based, facilitating cloud-to-cloud backups and rapid recovery of vital data across Microsoft 365 and G Suite applications. With support for both Windows and Mac systems, users can quickly backup and restore files and folders, while secure file synchronization and sharing are streamlined through a centrally managed collaboration system. Furthermore, the solution allows for the prompt and reliable restoration of servers, demonstrating its effectiveness as a comprehensive business continuity and disaster recovery tool for organizations of all sizes. This multifaceted approach ensures that MSPs can maintain high levels of service and operational efficiency for their clients.

What is Barracuda RMM?

Deliver exceptional remote security and support services that prioritize the enhancement of clients' security frameworks. Create standardized offerings aimed at boosting customer security measures. As the first RMM tool equipped with a built-in security assessment feature, managed service providers can seamlessly analyze their clients' networks and recommend tailored services that meet specific needs. Oversee and control all client networks through a centralized dashboard that streamlines operations. Automate and plan routine tasks, resolve issues using a library of over 200 pre-prepared scripts, and provide comprehensive multi-layered security services without interruptions. Respond to client inquiries quickly with a free remote IT support tool, while tracking progress through your chosen PSA ticketing system. Additionally, customizable and detailed reports enable managed service providers to effectively demonstrate their value to clients, fostering transparency and trust in the services rendered. This comprehensive strategy not only boosts customer satisfaction but also fortifies enduring business relationships, leading to a more resilient partnership. By consistently delivering high-quality service, you can create a positive impact that resonates with clients long after the initial engagement.

Media

Media

Integrations Supported

Acronis Cyber Protect Cloud
Avalara
Connect
ConnectWise CPQ
Control D
CyberFOX Password Manager
Kaseya BMS
Kaspersky Anti-Virus
LivePerson Automotive
Microsoft Dynamics 365
OneBill
Panorama9
Sage CRM
ScalePad Lifecycle Manager
ServiceTree
Simplesat
iBizi
ilert

Integrations Supported

Teamstack

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Datto, a Kaseya company

Date Founded

2007

Company Location

United States

Company Website

www.datto.com

Company Facts

Organization Name

Barracuda

Date Founded

2003

Company Location

United States

Company Website

barracudamsp.com/product-details/barracuda-rmm-remote-monitoring-management/

Categories and Features

Patch Management

Not specified

RMM

Not specified

Categories and Features

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

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Datto, a Kaseya company