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What is Dealertrack DMS?

Various factors contribute to margin compression, many of which are beyond your dealership's influence. To mitigate these obstacles, it's crucial to identify and rectify inefficiencies that worsen the circumstances. Compliance mistakes can severely impact both the financial success and the reputation of your dealership, making it essential to navigate the ever-changing regulatory landscape. Furthermore, prolonged wait times can lead to customer dissatisfaction and negatively influence your profits; the longer a deal takes to close, the fewer opportunities you have to connect with new clients. Running a modern dealership requires the implementation of efficient and contemporary solutions. While integrations can be advantageous, it's preferable to achieve them without incurring high integration costs. Tailor your dealership's operations to your vision by utilizing the most versatile and user-friendly DMS solution on the market. By electronically submitting contracts to your lender, you can provide customers with a smooth signing experience, whether they are at the dealership or online. Take advantage of our all-encompassing solutions to improve efficiency, enhance profitability, and build stronger relationships with dealers, ultimately leading to a more enjoyable experience for all parties involved. Embracing these strategies will position your dealership for long-term success in an increasingly competitive landscape.

What is Brooke.ai?

Engaging Brooke as your Digital Voice Assistant can significantly enhance customer satisfaction levels. She is equipped to address common inquiries and organize service appointments tailored to customer requirements and dealership guidelines. The obstacles remain consistent, whether calls are directed to specialized agents or the service drive. Issues within the BDC's connectivity often stem from inadequate staffing, overwhelming call volumes related to customer follow-ups and status inquiries, and ongoing staffing shortages. By utilizing Brooke, you can ensure a reliable, consistent, and effective interaction for customers. Not only does Brooke streamline operations by minimizing average handling times, but she also delivers an optimal customer experience on the initial call, all while being considerably more cost-effective compared to human staff. This investment in technology promotes efficiency and keeps the focus on customer care.

Media

Media

Integrations Supported

Xtime
AutoFi
AutoRaptor CRM
Dealer-Mate
DealerVault
DocuPhase
DriveCentric
ERA-IGNITE
IDeal
KeyTrak
LeadsBridge
Paymate Software
Prodigy
Service-Intel
Soft Pull Solutions
TEXT2DRIVE
XRM
Yooz
eCredit Complete
myKaarma

Integrations Supported

Xtime
AutoFi
AutoRaptor CRM
Dealer-Mate
DealerVault
DocuPhase
DriveCentric
ERA-IGNITE
IDeal
KeyTrak
LeadsBridge
Paymate Software
Prodigy
Service-Intel
Soft Pull Solutions
TEXT2DRIVE
XRM
Yooz
eCredit Complete
myKaarma

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cox Automotive

Date Founded

2014

Company Location

United States

Company Website

www.dealertrack.com

Company Facts

Organization Name

Brooke.ai

Company Website

www.brooke.ai/

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

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