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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Descartes CustomsInfo?
Uncover the premier resource for superior trade research that covers more than 160 countries, complete with a sophisticated Harmonized System (HS) Code Search, thorough access to regulations and rulings, export classification tools, and seamless online collaboration features. Descartes CustomsInfo distinguishes itself as a leading provider of vital import and export classification, duty, and tax information that caters to the needs of international trade, helping businesses from diverse industries optimize their classification workflows. Our cutting-edge solutions integrate an effective Harmonized Tariff Schedule (HTS) code and export classification search with essential capabilities such as regulations cross-referencing and landed cost calculations, while also promoting enhanced communication and cooperation within your organization. By utilizing Descartes CustomsInfo, companies can improve their operational efficiency, achieve better visibility, and uphold strict compliance standards, which significantly reduces risks and amplifies the advantages associated with free trade and preferential trade agreements. Additionally, our ongoing dedication to customer support has resulted in consistently favorable reviews, highlighting the positive influence of our offerings on the landscape of international trade. The feedback from our clients serves as a testament to the effectiveness of our tools in simplifying complex trade processes and enhancing overall business performance.
What is BorderWise?
To protect your reputation and avoid potential delays or penalties, it’s crucial to utilize a reliable platform that provides access to a vast collection of trade legislation books and reference materials. This platform not only enables you to explore hundreds of resources but also offers real-time updates from regulatory bodies and government agencies, ensuring you have the latest compliance information to inform your decisions. By leveraging this tool, you can make informed import and export choices with confidence and efficiency. With a single click, you can effortlessly search for and bookmark essential customs resources, streamlining your access to vital information. Moreover, you can explore a comprehensive array of publications from global customs organizations, encompassing the Harmonized System, country-specific laws, and international treaties, all conveniently available in one interface. The incorporation of natural language processing and sophisticated search capabilities facilitates the discovery of relevant information, even when the precise terminology may not align perfectly. This enhanced functionality empowers users to navigate complex regulatory environments with ease and precision.
Integrations Supported
Centrade
Fuuz
TSQL.APP
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Descartes Systems Group
Date Founded
1981
Company Location
Canada
Company Website
www.customsinfo.com
Company Facts
Organization Name
WiseTech Global
Date Founded
1994
Company Location
Australia
Company Website
www.cargowise.com
Categories and Features
Document Management
Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control
Categories and Features
Compliance
Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation