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Ratings and Reviews 2 Ratings
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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Diligent ACL Analytics?
Your audit team is ready to enhance its productivity and effectiveness. With the aid of advanced analytics and automation tailored to streamline your processes, ACL Analytics emerges as a powerful governance tool that can dramatically enhance any corporate workflow. Discover an array of features designed to optimize your audit team's performance. Take advantage of pre-built tests and data connectors that integrate effortlessly with popular assurance programs. Utilize software that works cohesively with your assurance framework, allowing for clear and detailed presentation of results. Engage with sophisticated tools like interactive dashboards that facilitate improved communication among team members. Benefit from the shared expertise of thousands of assurance professionals and a wealth of expert consultants within the ACL Analytics community. Diligent prioritizes the protection of your data, offering transparency and control for agile enterprises. By enhancing your auditing capabilities with more intuitive data, your team can swiftly make well-informed decisions. Ultimately, adopting these innovative tools will elevate your audit function, allowing it to achieve unprecedented levels of efficiency and effectiveness while keeping pace with the evolving demands of the industry.
What is Assure DeFi?
An effective way to build trust within your community while keeping your identity private is to secure a tailored KYC NFT that represents your project’s brand. This offering comes with a pre-written article for Medium to inform clients, an informative Twitter post detailing your KYC process, and marketing materials that can be utilized across all your social media channels. Additionally, you will receive a comprehensive guide on maximizing the benefits of your KYC through Assure, along with a dedicated webpage on the assuredefi site specifically designed for your initiative. To enhance the security of crypto ventures, a meticulous audit will be performed, examining elements beyond just the code. Utilizing our distinctive point-scoring system, the OPTIX audit assesses crucial factors that contribute to a business's potential for entering the market. Conducting due diligence means carefully reviewing and analyzing data to enable well-informed decisions. Our DILIGENCE reports consolidate all essential business information into an aesthetically pleasing document, equipping you with the necessary tools for effective strategic planning. Ultimately, these resources are designed to bolster your project’s reputation within the cryptocurrency domain, paving the way for greater success and sustainability.
Integrations Supported
Honeywell Active Alert
Rayven
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Diligent
Date Founded
1998
Company Location
United States
Company Website
www.diligent.com/products/acl-analytics
Company Facts
Organization Name
Assure DeFi
Company Location
Australia
Company Website
assuredefi.com
Categories and Features
Audit
Alerts / Notifications
Audit Planning
Compliance Management
Dashboard
Exceptions Management
Forms Management
Issue Management
Mobile Access
Multi-Year Planning
Risk Assessment
Workflow Management