Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Vantaca Reviews & Ratings
    259 Ratings
    Company Website
  • Social Intents Reviews & Ratings
    20 Ratings
    Company Website
  • Storyals Reviews & Ratings
    5 Ratings
    Company Website
  • BytePlus Recommend Reviews & Ratings
    1 Rating
    Company Website
  • Culture Cloud by O.C. Tanner Reviews & Ratings
    1,065 Ratings
    Company Website
  • DataBuck Reviews & Ratings
    6 Ratings
    Company Website
  • Quickbase Reviews & Ratings
    2,607 Ratings
    Company Website
  • Lightspeed Golf Reviews & Ratings
    213 Ratings
    Company Website
  • Testeum Reviews & Ratings
    8 Ratings
    Company Website
  • myACI Reviews & Ratings
    442 Ratings
    Company Website

What is Directly?

Utilize our extensive network of experts alongside advanced AI technology to deliver exceptional customer service at scale. This strategic approach can lead to a remarkable reduction of contact center operations by up to 80%, boost customer satisfaction levels by as much as 20%, and generate significant annual cost savings. Our platform features a diverse array of specialists who play a crucial role in refining our algorithms, developing responses, and delivering immediate support to clients. It is vital for AI systems to accurately interpret and respond to customer inquiries, which is where our specialists come into play. They meticulously analyze each customer interaction, greatly enhancing our algorithms' understanding of questions and optimal assistance methods. With the rapid pace of information change, merely having a chatbot is inadequate; many systems struggle to access relevant content. Our dedicated experts consistently produce refreshed responses, which undergo thorough peer review, allowing us to adapt to emerging questions and evolving challenges. In a world that demands exceptional service at all hours, meeting customer expectations with limited human resources proves to be quite a hurdle. Additionally, the flexibility and expertise of our specialists empower us to not only meet but exceed customer demands with timely and effective solutions, ensuring satisfaction remains a top priority. By continuously updating our knowledge base, we remain well-equipped to tackle emerging issues and provide unparalleled service.

What is BotSpice?

You can now effortlessly build a fully functional chatbot without any coding knowledge required. Our user-friendly, codeless chatbot builder allows you to craft your bot's flow through a simple drag-and-drop interface while entering your customized responses. With smart bots and advanced routing rules, your team can focus on their expertise, ensuring that website visitors receive a top-notch experience. BotSpice utilizes NLP technology powered by AI, enabling it to understand typical customer questions and provide answers sourced from your resource library. All you need to do is activate it through our AI chatbot, and you’re all set! By automating responses in 32 languages, you can significantly enhance your team's capability to offer around-the-clock global support. Moreover, your team doesn’t have to be online for our bots to effectively engage in conversations, qualify leads, and collect customer information. This cutting-edge solution not only boosts customer interaction but also enhances the overall productivity of your team. As a result, your business can thrive while maintaining exceptional service standards.

Media

Media

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Shopify
Slack
Squarespace
Wix
WordPress

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Shopify
Slack
Squarespace
Wix
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Directly

Date Founded

2011

Company Location

United States

Company Website

directly.com

Company Facts

Organization Name

Botspice

Date Founded

2020

Company Location

Singapore

Company Website

www.botspice.com/use-case/chatbot

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Popular Alternatives

Popular Alternatives

dunnhumby Shop Reviews & Ratings

dunnhumby Shop

dunnhumby
FAQ Bot Reviews & Ratings

FAQ Bot

Theta