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What is Discovery Management Software?

Discovery Management Software® (DMS) serves as an all-encompassing ERP solution specifically designed for small to medium-sized businesses looking to boost their operational effectiveness or grow. Tailored for service-centric industries such as manufacturing, supply, and field services, DMS benefits from over thirty years of expertise in promoting smooth business operations, providing a trustworthy and efficient management software. Our commitment to this niche market has resulted in the creation of four interconnected operational modules that seamlessly integrate with our accounting system, ensuring a true ERP experience. By enabling complete access to all operational transactions, your team is equipped with essential information for making well-informed decisions. The DMS Field Service module is meticulously crafted to optimize workflows for companies in field service and equipment repair, automating everything from the initial estimate to the final billing. Moreover, if your operations involve dispatching personnel or equipment to different sites, Discovery becomes an invaluable partner in scheduling tasks, executing them efficiently, and obtaining critical insights into your profitability metrics. This integration not only facilitates essential operational functions but also significantly elevates overall business intelligence, allowing for smarter strategic planning and resource allocation. Ultimately, DMS represents a pivotal tool for businesses striving to refine their processes and achieve sustainable growth.

What is Davisware GlobalEdge?

Optimize your operational efficiency, boost your bottom line, and drive rapid growth with GlobalEdge, the premier enterprise resource planning (ERP) solution tailored for the field service sector, including industries such as commercial food equipment maintenance, HVAC, and petroleum services. Leveraging a cohesive platform allows for enhanced customer management and service delivery through all-inclusive functionalities like service agreement tracking, scheduling, billing, purchasing, and accounting, conveniently housed in one location. The system's flexible and customizable views grant dispatchers and different departments the ability to manage job-related information, various job categories, or daily, weekly, or monthly schedules effectively. From a centralized interface, users can seamlessly coordinate recurring services with a single work order and promptly delegate tasks across the organization, ensuring that field technicians receive up-to-date information in real-time. With GlobalEdge, you not only refine your operational processes but also elevate the quality of service offered to your customers, fostering stronger relationships and satisfaction. This comprehensive approach will undoubtedly position your business for long-term success and innovation in a competitive market.

Media

Media

Integrations Supported

Integrations Supported

Longview Tax
Microsoft 365
QuickBooks Online

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Discovery Solutions International

Company Location

Canada

Company Website

www.discovery-solutions.com

Company Facts

Organization Name

Davisware

Date Founded

1988

Company Location

United States

Company Website

www.davisware.com/field-service-management-software-globaledge/

Categories and Features

Oil and Gas

Inventory Management
Job Costing
Logistics Management
Material Management
Project Management
Scheduling
Work Order Management

Categories and Features

Equipment Maintenance

Customer Database
Dispatch Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Oil and Gas

Not specified

Service Dispatch

Billing & Invoicing
Call Center Management
Customer Database
Inventory Control
Job Management
Job Tracking
Scheduling
Service History Tracking
Work Order Management

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