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What is Dispatchly?

Dispatchly is a specialized software solution that streamlines shipment audits by detecting parcels that are delayed, misplaced, or damaged, while also automatically handling refund claims with the relevant carriers for you. The platform monitors shipments across more than 380 carriers, including well-known companies like UPS, FedEx, DHL, DPD, and Royal Mail, ensuring adherence to each carrier's service level agreements. When a parcel does not comply with the expected standards, Dispatchly collects the necessary documentation and files the claim ahead of the deadline. Users can securely link their carrier API keys, which are encrypted and limited to claim-related functions, with the option to revoke access anytime via the user dashboard. Furthermore, Dispatchly features a carrier scorecard that assesses each carrier based on metrics such as on-time delivery performance, incidence of damage, and the efficiency of claims processing. Refunds are credited directly to your carrier account, allowing you to keep the entire refunded amount. The service operates with a clear monthly fee structure that avoids any commission on recovered funds, ensuring that you retain 100% of what is reimbursed. This all-encompassing strategy promotes both transparency and efficiency in addressing shipment-related concerns, ultimately enhancing the overall user experience. With its comprehensive features, Dispatchly not only simplifies the audit process but also empowers users to effectively manage their shipping logistics.

What is Direct-Recovery?

If your company is involved in parcel and LTL shipping, you might be incurring high fees from carriers due to the difficulty in identifying and contesting inaccurate charges. We diligently track every package dispatched and every fee charged to you. When delays occur, we ensure that you receive a refund for any shipping costs related to those late deliveries. Should we find any unjust charges, our team works to secure either a credit or a refund on your behalf. In the event of lost or damaged shipments, we also aim to recoup the expenses associated with both the shipping and the contents that were affected. Moreover, if you're encountering rising rates, we can negotiate improved pricing for you or offer the analytical tools necessary to help you achieve similar outcomes. These reductions in hard costs can frequently surpass 10% of your carrier bills, ultimately enhancing your financial performance. By utilizing our services, you can not only boost your shipping efficiency but also cut down on unnecessary expenditures. Our commitment to your savings means that you can focus more on your core business activities.

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Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

€899/month (billed annually)

Pricing Information

$1.00/month
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Not specified

Training Options

Online Training

Company Facts

Organization Name

Dispatchly

Date Founded

2025

Company Location

Netherlands

Company Website

dispatch.ly

Company Facts

Organization Name

Direct-Recovery

Date Founded

2000

Company Location

United States

Company Website

www.direct-recovery.com

Categories and Features

Parcel Audit

Not specified

Categories and Features

LTL

Not specified

Parcel Audit

Not specified

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