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What is Disputes Defender?
With the rise in chargebacks, it has become crucial for merchants to implement effective and user-friendly chargeback management systems. Worldpay Disputes Defender presents a comprehensive solution to tackle the costly and time-consuming issue of chargebacks, enabling you to focus on the core aspects of growing your business. As the largest global provider of enterprise payment solutions, we possess the technology and innovative capabilities necessary to support your international growth. We streamline the connections needed to manage your payments effortlessly, all through a single provider. Worldpay from FIS grants you extensive reach, significant revenue opportunities, and the agile adaptability that the future of payments demands. Our cloud-native modular core platform allows you to customize your banking solutions at your own speed, ensuring scalability as your business evolves. Disputes Defender provides an all-inclusive chargeback management service specifically designed for businesses like yours, allowing you to navigate disputes with ease. By leveraging our services, you can devote your resources entirely to achieving your strategic business goals while leaving complex chargeback issues behind. Ultimately, this partnership empowers you to elevate your business without the constant distraction of payment disputes.
What is Chargeback Defense?
Our platform is expertly linked with a diverse set of popular payment gateways, simplifying the process of updating transaction records and gathering information related to disputes. It allows for comprehensive tracking of a disputed transaction's journey, starting from the first RMI through to the feedback obtained during pre-arbitration stages. Users can easily examine dispute occurrences along with the relevant documentation to ensure transparency. Moreover, system webhooks keep users informed by alerting them whenever new chargebacks or notifications are created. Status changes regarding these chargebacks or alerts can also be communicated in a timely manner. To bolster risk management, we utilize specific functionalities from a customer relationship management system. Key features of our platform include options to cancel orders, blacklist certain customers, and add useful notes for reference. Additionally, the system provides collaborative data reporting specifically designed for effective dispute resolution. A multitude of distinct reports offers quick insights, facilitating better decision-making processes. Our Merchant API allows merchants to instantly generate new MIDs for their services, removing the hassle of tedious setup forms, spreadsheets, and introductory communications. Furthermore, our state-of-the-art software is engineered to automatically seek out and align transactions with their corresponding disputes and alerts, thereby optimizing the user experience and streamlining the overall process. With these innovative features, we strive to significantly boost operational efficiency while enhancing the overall experience for our users, ensuring they can manage disputes with ease and confidence.
Integrations Supported
First Data
Konnektive
NMI Gateway
Recurly
ResponseCRM
Worldpay
Integrations Supported
First Data
Konnektive
NMI Gateway
Recurly
ResponseCRM
Worldpay
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
FIS
Date Founded
1968
Company Location
United States
Company Website
www.fisglobal.com/en/merchant-solutions-worldpay/products/disputes-defender
Company Facts
Organization Name
Chargeback Defense
Company Location
United States
Company Website
www.chargebackdefense.com
Categories and Features
Chargeback Management
Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics
Categories and Features
Chargeback Management
Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics
