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Ratings and Reviews 19 Ratings

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support

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What is DualDesk?

DualDesk presents a strong and intuitive remote support solution that requires a single payment, allowing your technical support team to quickly assist any internet-connected PC through firewalls within seconds, all without any configuration. By enhancing operational efficiency, conserving resources, and providing extensive remote help desk services to numerous clients simultaneously, users can easily transfer files, engage in chat, reboot and auto-reconnect, and control remote systems in real-time, including during "Safe Mode," without the need for any pre-installed software on the target computer. Since it was founded in 2001, DualDesk has proven to be a dependable remote support tool that supports various Windows versions, including 7, Vista, 2008, 2003, XP, and 2000, across different service modes. In contrast to basic remote support systems, DualDesk removes the need to open multiple ports for different technicians, enabling management of an unlimited number of technician seats from a single support file. Furthermore, it allows multiple clients to connect to a single remote support technician at the same time, making it particularly suitable for busy support environments. This unique flexibility and high efficiency position DualDesk as an exceptional choice for businesses aiming to enhance their remote support capabilities significantly. The overall user experience is further improved by the intuitive interface that ensures even novice technicians can operate the system with ease.

What is ConnectWise ScreenConnect?

ConnectWise Control, previously known as ConnectWise ScreenConnect, serves as an effective remote-support tool tailored for Managed Service Providers, Value Added Resellers, internal IT departments, and managed security firms. This platform is designed to be a swift, dependable, secure, and user-friendly solution that enables businesses to quickly address customer concerns from virtually any location. It encompasses features for remote support, virtual meetings, remote access, and extensive customization options, while also offering seamless integration with popular business applications. Enhancing remote support capabilities significantly minimizes customer downtime, empowering technicians to deliver exceptional service through reliable, direct connections for accessing both desktops and mobile devices whenever necessary. This solution provides versatile and secure remote desktop and mobile support across various industries, ensuring adaptability to diverse needs. If you're uncertain about which version best suits your requirements, we are here to assist you in making the right choice. Plus, you can explore the platform risk-free with a 14-day trial that requires no credit card information.

Media

Media

Integrations Supported

Integrations Supported

Acronis Cyber Protect
AuthPoint
ConnectWise Automate
ConnectWise PSA
CyberFOX Password Manager
CyberQP
Datto RMM
Delinea Cloud Access Controller
Freshdesk
ITBoost
MSPStuff Switchboard
Naverisk RMM & PSA
NinjaOne
N‑able Passportal
OpenText Core MDR
Slaask
SmartConnect
Syncro
ThreatLocker
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$27 per month
Free - $0
One - $27 per month, single tech license
Standard - $42 per month per concurrent tech
Premium - $52 per month per concurrent tech
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Advantig

Company Website

www.dualdesk.com/index.html

Company Facts

Organization Name

ConnectWise

Date Founded

1982

Company Location

United States

Company Website

screenconnect.connectwise.com/

Categories and Features

Remote Support

Not specified

Categories and Features

Co-Browsing

Not specified

Customer Service

Alerts / Escalation
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal

Help Desk

Alerts / Escalation
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management

Meeting

Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Post-Meeting Tools

MSP

Billing & Invoicing
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Remote Access
Remote Systems Monitoring
Scheduling

Remote Desktop

Chat
File Transfer
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print

Remote Support

Diagnostic Tools
File Transfer
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Video Support

Not specified

Remote Work

Collaboration
Meeting Management
Remote Access
Remote Support
Video Chat
Web Conferencing

Secure Remote Access

Not specified

Video Conferencing

Mobile Access
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing

Web Conferencing

Mobile Access
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing

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