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What is DualDesk?

DualDesk presents a strong and intuitive remote support solution that requires a single payment, allowing your technical support team to quickly assist any internet-connected PC through firewalls within seconds, all without any configuration. By enhancing operational efficiency, conserving resources, and providing extensive remote help desk services to numerous clients simultaneously, users can easily transfer files, engage in chat, reboot and auto-reconnect, and control remote systems in real-time, including during "Safe Mode," without the need for any pre-installed software on the target computer. Since it was founded in 2001, DualDesk has proven to be a dependable remote support tool that supports various Windows versions, including 7, Vista, 2008, 2003, XP, and 2000, across different service modes. In contrast to basic remote support systems, DualDesk removes the need to open multiple ports for different technicians, enabling management of an unlimited number of technician seats from a single support file. Furthermore, it allows multiple clients to connect to a single remote support technician at the same time, making it particularly suitable for busy support environments. This unique flexibility and high efficiency position DualDesk as an exceptional choice for businesses aiming to enhance their remote support capabilities significantly. The overall user experience is further improved by the intuitive interface that ensures even novice technicians can operate the system with ease.

What is DeskRoll Remote Desktop?

Provide remote assistance for a variety of operating systems, including mobile devices, from virtually any location. This service supports both PC and Mac users, allowing for secure access to computers whether you're in a café or a park. You can operate entirely within your web browser without the need to download any client software. Experience effortless and secure remote connectivity from any device and location—if you happen to forget a file on your home computer, you can easily connect and retrieve it using DeskRoll. It enables access and manipulation of remote desktops, file transfers, clipboard synchronization, keyboard shortcuts, built-in text chat, notifications for incoming support requests, and much more. This solution is designed to work effectively through firewalls, proxies, and NAT configurations. You can connect to remote desktops regardless of your network setup, which means there’s no requirement for VPNs or proxies, and you won’t need to open additional ports. Furthermore, you can deploy the DeskRoll application widely without user intervention, manage computer access with secondary accounts and user lists, review session logs, and enhance security through two-factor authentication. With such comprehensive features, remote support not only becomes efficient and secure but is also incredibly user-friendly, streamlining the entire process for both users and technicians alike.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$3.25 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Advantig

Company Website

www.dualdesk.com/index.html

Company Facts

Organization Name

Tomsk

Date Founded

2013

Company Location

United States

Company Website

deskroll.com

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

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