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What is Dynamics 365 Commerce?

Develop a comprehensive and customized omnichannel shopping experience that caters to both consumers and partners alike. Foster lasting relationships through innovative omnichannel retail solutions that elevate your brand's presence in the marketplace. Create exceptional purchasing experiences by seamlessly integrating physical retail locations, online platforms, and backend operations into one cohesive commerce system. Empower customers with the freedom to shop on their own terms, selecting when, how, and where they prefer to make their purchases while utilizing any device and accessing all available retail channels. Provide the option for customers to buy online and choose between in-store pickup or home delivery, facilitated by interconnected ordering and fulfillment mechanisms. Manage promotions and discounts effectively across all retail channels by harnessing accurate, real-time insights into omnichannel sales and expenditures. Equip B2B entities and their customers with tailored tools and features that streamline self-service purchasing journeys. This approach not only enhances customer satisfaction but also cultivates loyalty, ensuring a more engaged and committed customer base in the long run. By prioritizing these strategies, businesses can transform their retail operations and adapt to the evolving needs of modern shoppers.

What is B2B Store?

B2B Store functions as a Headless B2B Marketplace, designed to enhance the engagement and efficiency of interactions with your B2B clientele. It utilizes an Integral or Frontend-as-a-Service (FEaaS) approach on a cutting-edge, high-quality e-commerce platform that is open-source, built upon industry-standard solutions like Magento Open Source and PWA Studio, which employs a React frontend. Key features encompass secure access through login credentials, budget management with offers and requests, a chat bot for customer support, the capability to save multiple baskets, seamless integration with Moodle, and the convenience of placing repeat orders with a single click. Furthermore, it allows for tracking order incidences (CSR), provides a Quick Cart option with CSV data import, and supports cart editing with features for adding headers/images, updating prices, and printing in PDF format. Product pages are tailored for B2B needs, enabling organized sales representative management and customer control panel access, while also facilitating customer assignments to specific agents. Payment options are customizable to integrate with external platforms like ERP systems, and there is a robust management system for external customers (CRM). Additionally, advanced pricing strategies can be implemented based on specific criteria, complemented by a user-friendly Mega Menu for easy navigation. In summary, B2B Store is equipped with a comprehensive suite of tools to streamline and elevate the B2B purchasing process.