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What is Dynamics 365 Customer Insights?

Utilize insights driven by AI and automated processes to reduce the cost of conversions while providing customized recommendations that boost customer lifetime value. Skillfully manage the delicate balance between personalization and privacy by leveraging automatically updated consent data and employing classification labels to protect sensitive information. Combine transactional, behavioral, and demographic data to create rich insights and detailed, up-to-date customer profiles that honor individual consent preferences. Speed up sales cycles, reduce churn, and cultivate enduring customer relationships by quickly addressing customer signals and feedback. Exceed privacy expectations and maintain compliance with legislation like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), along with adhering to accessibility guidelines. This comprehensive solution is fortified with over 70 security and compliance certifications, such as ISO, EU Model Clauses, HITRUST, SOC, HIPAA, FERPA, and FedRAMP, ensuring strong protection and alignment with industry regulations. By leveraging these sophisticated resources, companies can enhance their operational effectiveness while creating more meaningful, trust-based connections with their customers. Ultimately, this approach not only fosters loyalty but also positions businesses for sustainable growth in an increasingly competitive market.

What is Concord Consent & Compliance?

Cultivating trust and loyalty among your users is essential, and it is equally important to reduce opt-outs and drop-offs while complying with the latest data privacy regulations. Our extensive client library, paired with powerful APIs, facilitates the seamless automatic recording of various consent events, including cookie consent, acceptance of terms of service, and actions such as signing up for newsletters or opting into SMS communications. By implementing our user-friendly code for data privacy widgets, you can enhance user confidence, allowing them easy access to their communication preferences and privacy options. It is crucial to promptly address data privacy inquiries as required by laws like CCPA and GDPR, which encompasses the handling of data subject access requests (DSARs). You can effortlessly integrate our solutions with your current technology systems for marketing and personalization by providing them with necessary consent and compliance data or by transferring user information into Concord. Moreover, you will be able to track and manage the status of your verified data privacy requests, ensuring a smooth transition from acceptance to completion while fostering transparency throughout the entire process. Prioritizing user privacy and streamlining consent management not only builds trust but also contributes to a more secure and user-centric experience, reinforcing the bond between your brand and its users. In doing so, you create an environment where users feel valued and respected, which can lead to long-term relationships.

Media

Media

Integrations Supported

Adobe Real-Time CDP
AgriERP
Azumuta
BUILDFitters
Bloomreach
COZYROC SSIS+ Suite
Level 6
Microsoft Dynamics 365
Microsoft Dynamics 365 Marketing
My DSO Manager
Quickwork
Rayven
SSIS Integration Toolkit
greymatter

Integrations Supported

API Availability

API Availability

Has API

Pricing Information

$1,000 per tenant per month

Pricing Information

$49 per month
Free Trial Offered?

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

dynamics.microsoft.com/en-us/ai/customer-insights/

Company Facts

Organization Name

Concord

Date Founded

2018

Company Location

United States

Company Website

www.concord.tech/product/consent-compliance

Categories and Features

Customer Data Platforms (CDP)

Customer Profiles
Customer Segmentation
Data Integration
GDPR Compliance
Predictive Modeling

Categories and Features

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