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What is Dynamics 365 Customer Insights?

Utilize insights driven by AI and automated processes to reduce the cost of conversions while providing customized recommendations that boost customer lifetime value. Skillfully manage the delicate balance between personalization and privacy by leveraging automatically updated consent data and employing classification labels to protect sensitive information. Combine transactional, behavioral, and demographic data to create rich insights and detailed, up-to-date customer profiles that honor individual consent preferences. Speed up sales cycles, reduce churn, and cultivate enduring customer relationships by quickly addressing customer signals and feedback. Exceed privacy expectations and maintain compliance with legislation like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), along with adhering to accessibility guidelines. This comprehensive solution is fortified with over 70 security and compliance certifications, such as ISO, EU Model Clauses, HITRUST, SOC, HIPAA, FERPA, and FedRAMP, ensuring strong protection and alignment with industry regulations. By leveraging these sophisticated resources, companies can enhance their operational effectiveness while creating more meaningful, trust-based connections with their customers. Ultimately, this approach not only fosters loyalty but also positions businesses for sustainable growth in an increasingly competitive market.

What is ConsentGrid?

Create comprehensive protocols for a range of situations that involve data processing and sharing to facilitate the classification, masking, filtering, or pseudonymization of sensitive information. It is crucial to effectively manage privacy settings to align with consumer preferences and agreements related to data handling and exchange. Enhance user control by integrating specific consent options throughout the data lifecycle. To gather user consent and preferences regarding data processing and sharing, utilize the ConsentGridâ„¢ privacy dashboard designed for consumers. Ensure a streamlined process for accepting and securely managing data subject requests (DSRs). Utilize a consent decision service to enable informed contextual choices regarding consent. Implement mechanisms for filtering, pseudonymization, and tracking data as it moves between systems within the realms of machine learning and ETL pipelines. Apply stringent privacy filters to data shared with external entities while eliminating ad-hoc privacy strategies. Keep data processing within the organization's infrastructure to ensure security, and manage data solely within the organizational network. The organization employs the ConsentGrid schema processor to uphold privacy controls, guaranteeing that personal data is protected within its network. This strategy not only fortifies data security but also fosters greater consumer confidence in how their information is managed, ultimately strengthening the organization's reputation. By establishing these practices, organizations can create a more transparent and responsible data ecosystem.

Media

Media

Integrations Supported

Adobe Real-Time CDP
AgriERP
Azumuta
BUILDFitters
Bloomreach
COZYROC SSIS+ Suite
Level 6
Microsoft Dynamics 365
Microsoft Dynamics 365 Marketing
My DSO Manager
Quickwork
Rayven
SSIS Integration Toolkit
greymatter

Integrations Supported

API Availability

API Availability

Has API

Pricing Information

$1,000 per tenant per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

dynamics.microsoft.com/en-us/ai/customer-insights/

Company Facts

Organization Name

ConsentGrid

Company Location

United States

Company Website

consentgrid.com

Categories and Features

Customer Data Platforms (CDP)

Customer Profiles
Customer Segmentation
Data Integration
GDPR Compliance
Predictive Modeling

Categories and Features

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