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What is Dynamics 365 Customer Insights?

Utilize insights driven by AI and automated processes to reduce the cost of conversions while providing customized recommendations that boost customer lifetime value. Skillfully manage the delicate balance between personalization and privacy by leveraging automatically updated consent data and employing classification labels to protect sensitive information. Combine transactional, behavioral, and demographic data to create rich insights and detailed, up-to-date customer profiles that honor individual consent preferences. Speed up sales cycles, reduce churn, and cultivate enduring customer relationships by quickly addressing customer signals and feedback. Exceed privacy expectations and maintain compliance with legislation like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), along with adhering to accessibility guidelines. This comprehensive solution is fortified with over 70 security and compliance certifications, such as ISO, EU Model Clauses, HITRUST, SOC, HIPAA, FERPA, and FedRAMP, ensuring strong protection and alignment with industry regulations. By leveraging these sophisticated resources, companies can enhance their operational effectiveness while creating more meaningful, trust-based connections with their customers. Ultimately, this approach not only fosters loyalty but also positions businesses for sustainable growth in an increasingly competitive market.

What is Didomi?

The Premier Platform for Consent and Preference Management. Businesses can leverage compliant customer data to enhance engagement and build trust by ensuring that consent and preferences are easily accessible. Customers have the autonomy to choose which information they wish to share and how they interact with their preferred brands across various touchpoints. Our offerings feature a widely adopted Consent Management Platform (CMP) that aggregates billions of consents every month. Additionally, we provide a well-respected Preference Center (PC) and a comprehensive range of tailored solutions designed to optimize consent and preference handling, ensuring that both businesses and consumers thrive in a transparent environment. By prioritizing user control and compliance, we empower organizations to foster stronger relationships with their audiences.

Media

Media

Integrations Supported

Adobe Real-Time CDP
AgriERP
Azumuta
BUILDFitters
Bloomreach
COZYROC SSIS+ Suite
Level 6
Microsoft Dynamics 365
Microsoft Dynamics 365 Marketing
My DSO Manager
Quickwork
Rayven
SSIS Integration Toolkit
greymatter

Integrations Supported

AccessOwl
Kameleoon

API Availability

API Availability

Has API

Pricing Information

$1,000 per tenant per month

Pricing Information

250€ per month

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

dynamics.microsoft.com/en-us/ai/customer-insights/

Company Facts

Organization Name

Didomi

Date Founded

2017

Company Location

France

Company Website

www.didomi.io

Categories and Features

Customer Data Platforms (CDP)

Customer Profiles
Customer Segmentation
Data Integration
GDPR Compliance
Predictive Modeling

Categories and Features

Consent Management Platforms

Design/Branding Customization
GDPR Compliance
IAB Compliance
Reporting / Analytics
Responsive Design

GDPR Compliance

Consent Management
Sensitive Data Identification

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