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What is Dynamics 365 Fraud Protection?

In today's digital age, businesses that embrace digital transformation primarily operate online in real-time, which significantly reduces the reliance on human intervention. This approach not only cuts costs and improves customer experiences but also exposes companies to considerable risks associated with fraud from individuals who take advantage of the anonymity and accessibility of the internet. For example, in e-commerce, fraudulent activities can stem from compromised accounts and stolen financial details. Moreover, deception can manifest in various ways, such as account hijacking, improper use of free trials, fraudulent product reviews, warranty exploitation, refund scams, resale fraud, and manipulation of discount schemes. Such fraudulent behaviors can have detrimental effects on both a company’s financial performance and its reputation in the marketplace. Unlike in the early internet days, when fraudulent acts were often isolated incidents, contemporary scams are frequently carried out by organized, well-resourced groups of professionals skilled in exploiting online systems. As cyber threats continue to evolve, it is crucial for organizations to adopt a proactive strategy to effectively protect themselves against these advanced fraud tactics. The need for enhanced security measures and vigilant monitoring has never been more critical in safeguarding business interests.

What is Appriss Engage?

Protecting your profits while providing outstanding customer experiences is essential. Appriss Engage equips retailers with real-time protections by leveraging AI to deliver behavior-based recommendations that improve the management of returns, claims, and customer appeasement. What sets Appriss Engage apart is its ability to integrate data across multiple channels, resulting in accurate advice for addressing returns and claims. Whether in a physical store or online, Appriss Retail is committed to safeguarding transactions against fraudulent activities and misuse. It provides immediate insights on whether to approve, flag, or deny return requests, effectively reducing conflicts that stem from policy enforcement or biases in face-to-face interactions. This solution not only defends against fraudulent return transactions but also ensures that honest customers can enjoy a superior experience. Moreover, since fraudulent or abusive returners can interact with online platforms or customer service, it underscores the importance of having a robust fraud prevention approach that covers all customer engagement avenues. Consequently, Appriss Engage not only helps preserve profitability but also enhances customer satisfaction, making it an indispensable partner for retailers. By adopting such a holistic approach, businesses can effectively balance risk management with an unwavering commitment to their customers.

Media

Media

Integrations Supported

Microsoft Dynamics 365
My DSO Manager
Rayven

Integrations Supported

Cumulus Retail
ReturnPro

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Microsoft

Date Founded

1985

Company Location

United States

Company Website

learn.microsoft.com/en-us/dynamics365/fraud-protection/

Company Facts

Organization Name

Appriss Retail

Company Location

United States

Company Website

apprissretail.com/solutions/engage/

Categories and Features

Fraud Detection

Not specified

Categories and Features

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