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Ratings and Reviews 70 Ratings
What is EBC Group?
We have been honored with several prestigious IT industry awards, including titles like Managed Service Provider of the Year and Cloud Project of the Year. Our partnerships with leading global tech innovators and manufacturers empower us to provide advanced solutions at competitive rates. No matter your company’s objectives, there is an ideal technology solution tailored for you, whether it’s a full-scale digital transformation or simply optimizing costs on your current IT infrastructure. Managing various technology services from multiple vendors can often be intricate, labor-intensive, and expensive. There are always urgent matters that require immediate attention, such as a malfunctioning user system or an essential security update that can't be postponed. Moreover, when these challenges arise, they consume valuable time and resources that could otherwise be directed towards other critical initiatives. By simplifying your technology management processes, you can enhance overall efficiency and dedicate more energy to strategic projects that drive growth and innovation. Ultimately, a streamlined approach not only alleviates day-to-day operational burdens but also positions your business for long-term success.
What is ConnectWise RMM?
Oversee your clients' IT systems effectively by utilizing ConnectWise RMM, a comprehensive software solution designed to provide proactive management tools along with NOC services that will surpass client expectations. With the rising number of vulnerabilities each year, prioritizing smart patching has become crucial; our system automatically tests and deploys patches whenever feasible while minimizing the installation of harmful updates. This ensures that your clients remain secure, allowing you to focus less on endpoint management and dedicate more time to expanding your business. Finding, hiring, and keeping top-tier talent can be a significant challenge, with 81% of IT leaders affirming that securing the right professionals is tough. By incorporating ConnectWise RMM and NOC services, you can access the necessary expertise and problem-solving capabilities to fulfill your clients' needs without the burden of increasing your workforce. Ultimately, this strategic approach not only enhances client satisfaction but also positions your business for sustainable growth in a competitive market.
Integrations Supported
Acronis Cyber Protect Cloud
Acronis Automation
Asio by ConnectWise
Autotask PSA
Auvik
BrightGauge
ConnectWise PSA
DataLakeHouse.io
HaloPSA
Heimdal Endpoint Detection and Response (EDR)
Integrations Supported
Acronis Cyber Protect Cloud
Acronis Automation
Asio by ConnectWise
Autotask PSA
Auvik
BrightGauge
ConnectWise PSA
DataLakeHouse.io
HaloPSA
Heimdal Endpoint Detection and Response (EDR)
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
EBC Group
Company Location
United Kingdom
Company Website
www.ebcgroup.co.uk
Company Facts
Organization Name
ConnectWise
Date Founded
1982
Company Location
United States
Company Website
www.connectwise.com/platform/unified-management/rmm
Categories and Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Categories and Features
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Network Monitoring
Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting
Network Troubleshooting
Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Mobile Network Troubleshooting
Network Analysis
Network Monitoring
Patch Management
Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning
RMM
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management
System Monitoring
Alerts / Notifications
Antivirus Management
Data Backup / Recovery
Device Monitoring
Inventory Management
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Risk Analysis
Server Monitoring
Service Configuration Management