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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is EdgeTheory Kudzu?
Narratives can serve as either your greatest asset or your most significant challenge. Staying informed about the ongoing discussions and materials is crucial. Our analysis of keyword trends offers detailed insights, enabling you to identify shifts in keyword utilization that can sway public perception, influence policy-making, and alter market conditions. By investigating the evolution and spread of narratives over time and volume, we can monitor their transformation. Moreover, our sophisticated visual data representations of phrase usage allow analysts to juxtapose the popularity of different phrase combinations. These visual outputs are readily exportable in various formats, including CSV, PDF, and numerous image types. Tracing the trajectory of a narrative uncovers its roots, the influential figures promoting it, and how frequently it is mentioned. Additionally, our platform features an amplification detection tool that examines various timeframes, from 24 hours to 30 days, to determine whether a narrative has broadened or changed within that span, providing insights into its significance and impact. This thorough methodology guarantees you are equipped with the necessary resources to effectively navigate and manage narratives in any context. With these tools, you can stay ahead of emerging trends and respond proactively to shifts in public discourse.
What is AAPMaker?
AAPMaker is a specialized software solution for affirmative action planning, developed by a team of experienced consultants who have a deep understanding of creating AAPs and working with the US Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP). This innovative software streamlines the process for users by providing a clear, step-by-step guide that requires no prior knowledge of AAPs—users simply need to follow the prescribed steps. Consequently, it generates a fully compliant AAP ready for submission during compliance audits. The tool includes detailed analyses and narratives, such as the Executive 11246 narrative focused on women and minorities, along with sections dedicated to veterans and individuals with disabilities. It also performs critical analyses like job group assessments, workforce evaluations, internal feeder pool analyses, external census availability studies, utilization assessments, current year placement objectives, previous year performance reviews, and impact ratio analyses related to hiring, promotions, and terminations. Furthermore, AAPMaker not only streamlines the entire planning process but also helps organizations adhere to federal regulations, thereby facilitating the effective promotion of equal opportunities within the workplace. By utilizing this software, organizations can ensure they are proactively managing their affirmative action efforts while fostering a more inclusive environment.
Media
No images available
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
EdgeTheory
Date Founded
2012
Company Location
United States
Company Website
edgetheory.com/kudzu
Company Facts
Organization Name
EEO Made Simple Consulting
Date Founded
2000
Company Location
United States
Company Website
www.eeo-madesimple.com
Categories and Features
Media Monitoring
Alerts / Notifications
Broadcast Media Monitoring
Content Translation
Dashboards / Reporting
Export Results
Online News Monitoring
Podcast Monitoring
Print Media Monitoring
Social Media Monitoring