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What is Ekata?

Detecting and preventing the creation of fake user accounts is crucial in order to protect loyalty programs from those attempting to take advantage of them. Organizations can significantly improve their risk evaluation processes by cross-referencing customer data with trustworthy external sources. To combat payment fraud effectively, it is essential to make accurate risk judgments at every phase of the transaction, whether it be prior to, during, or following authorization. Simplifying the authorization process is key to reducing friction for customers as they make purchases. The Ekata Identity Engine employs sophisticated data science and machine learning methods to merge two distinct datasets: the Ekata Identity Graph and the Ekata Identity Network. These datasets emphasize critical identity features, converting them into actionable insights that enable businesses to conduct thorough risk assessments of their customers. By validating a larger volume of legitimate interactions, companies can broaden and sustain their customer base. Furthermore, identifying more fraudulent activities allows organizations to protect their financial assets more effectively. Swift risk evaluations facilitate the approval of additional legitimate transactions, thus ensuring the prevention of fraud while simultaneously embracing more reliable customers. This strategy not only enhances security protocols but also fosters improved customer satisfaction and loyalty over time, which can lead to long-lasting business success. The combination of advanced technology and thoughtful risk management creates a more secure and efficient transaction environment for everyone involved.

What is Appriss Engage?

Protecting your profits while providing outstanding customer experiences is essential. Appriss Engage equips retailers with real-time protections by leveraging AI to deliver behavior-based recommendations that improve the management of returns, claims, and customer appeasement. What sets Appriss Engage apart is its ability to integrate data across multiple channels, resulting in accurate advice for addressing returns and claims. Whether in a physical store or online, Appriss Retail is committed to safeguarding transactions against fraudulent activities and misuse. It provides immediate insights on whether to approve, flag, or deny return requests, effectively reducing conflicts that stem from policy enforcement or biases in face-to-face interactions. This solution not only defends against fraudulent return transactions but also ensures that honest customers can enjoy a superior experience. Moreover, since fraudulent or abusive returners can interact with online platforms or customer service, it underscores the importance of having a robust fraud prevention approach that covers all customer engagement avenues. Consequently, Appriss Engage not only helps preserve profitability but also enhances customer satisfaction, making it an indispensable partner for retailers. By adopting such a holistic approach, businesses can effectively balance risk management with an unwavering commitment to their customers.

Media

Media

Integrations Supported

Accertify
Cumulus Retail
Cybersource
Dataview360
Decisimo
Equifax BusinessConnect
Experian Identity Verification
Feedzai
Fraud.net
Kount
ReturnPro
TruNarrative

Integrations Supported

Accertify
Cumulus Retail
Cybersource
Dataview360
Decisimo
Equifax BusinessConnect
Experian Identity Verification
Feedzai
Fraud.net
Kount
ReturnPro
TruNarrative

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Mastercard

Date Founded

1966

Company Location

United States

Company Website

ekata.com

Company Facts

Organization Name

Appriss Retail

Company Location

United States

Company Website

apprissretail.com/solutions/engage/

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

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