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What is Elements XS3?

Enjoy a smooth, real-time integration experience with ESRI's ArcGIS Enterprise and ArcGIS Online, enabling users to access and modify data effortlessly from smartphones, tablets, and numerous other devices, eliminating the need for data copying or synchronization. All feature-related information is securely managed within the native ESRI geodatabase. Users can customize datasets, design specific data collection forms, and establish unique workflow processes without restrictions on custom fields or display styles for final users. While functioning as a web application, it offers an intuitive app-like experience, enhanced by a responsive and adaptive user interface optimized for usability across diverse devices. Workspaces are designed to cater to various job functions, promoting maximum productivity and efficiency. Users can retrieve real-time data on any device, as Elements XS is built to be cross-browser compatible, ensuring smooth operation across a broad spectrum of devices. Furthermore, the inclusion of offline capabilities for maps and crucial datasets adds flexibility and convenience for users who are frequently on the move. These features collectively ensure that the platform not only fulfills but surpasses the standards set by contemporary data management solutions, making it a top choice for users. Moreover, the emphasis on user experience and adaptability ensures that individuals from varied backgrounds can effectively utilize the system without significant hurdles.

What is CivicPlus 311 CRM System?

The CivicPlus 311 CRM System stands out in ways that other systems do not. It offers an all-in-one solution that encompasses everything necessary for completing and monitoring tasks effectively. Your team will have access to vital resources that enhance their efficiency and productivity through the CivicPlus 311 System. The information gathered can be instrumental in future planning and optimizing budget allocations. By eliminating redundant requests, staff can proactively identify and address issues prior to visiting a site. Additionally, the system includes a customizable mobile app, a Facebook integration, and a dedicated call center feature. Service requests can be efficiently categorized and assigned based on geographical location, streamlining the process. Notably, it can automatically recognize and discard duplicate submissions before they are finalized. Furthermore, the use of tailored questions specific to request categories can expedite response times. Enhanced request types not only boost visibility but also ensure privacy protection. The system also facilitates consistent communication with the public through status updates and follow-up inquiries, fostering transparency and engagement. With these features, CivicPlus 311 CRM System significantly enhances operational effectiveness for municipalities.

Media

Media

Integrations Supported

CivicPlus Municipal Websites
CivicReady
Facebook

Integrations Supported

CivicPlus Municipal Websites
CivicReady
Facebook

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

novotX

Date Founded

2004

Company Location

United States

Company Website

www.novotx.com

Company Facts

Organization Name

CivicPlus

Date Founded

2001

Company Location

United States

Company Website

www.civicplus.com/citizen-request-management/

Categories and Features

Public Works

Billing & Invoicing
Compliance Management
Contract Management
Customer Database
Document Management
Equipment Maintenance
Fixed Asset Management
Job Costing
Project Management
Service Request Management
Work Order Management

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

Categories and Features

Public Works

Billing & Invoicing
Compliance Management
Contract Management
Customer Database
Document Management
Equipment Maintenance
Fixed Asset Management
Job Costing
Project Management
Service Request Management
Work Order Management

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