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What is Elink Urja?

E-Link has developed an intuitive platform for the collection of dynamic data and delta updates across multiple regions, which supports the implementation of various applications leveraging this data-driven framework. This system streamlines the real-time oversight of power distribution through automation, guaranteeing that users experience consistent and high-quality electricity supply. We possess the knowledge and skills to create, develop, and deploy SCADA-DMS systems customized for both substation and distribution automation, significantly improving the management of power delivery. In addition, we provide advanced smart metering solutions that enable consumers to track their electricity consumption while also identifying fraudulent activities and preventing outages. The establishment of bidirectional, real-time communication between energy meters and utility infrastructures is crucial for promoting smart grid functionalities that augment the overall intelligence of the power grid. Our Street Lighting Solution further enhances this by permitting the remote oversight and regulation of street lighting, which utilizes internet connectivity for seamless data transmission to a cloud application. This cutting-edge method not only boosts operational effectiveness but also plays a vital role in optimizing resource management within urban areas. Moreover, our commitment to innovation ensures that we continuously seek new ways to integrate technology into energy management for a more sustainable future.

What is EDAMS Billing & Customer Information?

EDAMS Billing & CRM is a comprehensive web-based management solution specifically designed to address the unique requirements of Utility Services Providers and Municipalities. It covers all facets of revenue management and the customer relationship lifecycle, offering features such as online inquiries, meter readings, route management for meter reading, debt management, revenue collection, direct sales, and oversight of meters and connections, along with billing and extensive management reporting. With the EDAMS – Enquiries module, users can quickly retrieve essential information about a customer, which encompasses personal details, linked properties, installed meters and connections, meter history, charges, payments, financial adjustments, refunds, deposits, monthly billing records, debt management, and customer application history. Additionally, EDAMS CRM acts as a comprehensive customer service platform that oversees every application and interaction related to customer service, thereby ensuring a smooth experience for both service providers and their clients. This integrated approach not only improves operational efficiency but also promotes enhanced engagement with users, ultimately leading to more satisfied customers. Furthermore, the system's versatility allows it to adapt to the evolving needs of its users, ensuring it remains a valuable asset for effective management.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

eLink Software Technologies

Date Founded

2007

Company Location

India

Company Website

elinktechnologies.net/automation-solutions.html

Company Facts

Organization Name

Hydro-Comp Enterprises

Date Founded

1986

Company Location

Cyprus

Company Website

edams.com/products/billing-customer-services/

Categories and Features

Utility Billing

Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Service Call Management
Water
Work Order Management

Categories and Features

Utility Billing

Account Management
Billing & Invoicing
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Water
Work Order Management

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