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What is Empirix?

Empirix stands out as a worldwide leader in service automation that safeguards brand reputation and acts as a solution provider. Its network visibility and test automation software are designed to be open, flexible, and cloud-native, ensuring top-tier performance. Recognized by service providers, equipment manufacturers, and enterprises internationally, Empirix has established itself as a dependable source in the realm of IP communications service quality. Their results are widely embraced for effectively addressing challenges that arise between different vendors. This level of trust underscores the company's commitment to excellence and innovation in the industry.

What is Cyara?

The Cyara CX Assurance Platform, recognized with multiple awards, assists organizations in enhancing the quality and development of customer experiences across various digital and voice channels while guaranteeing smooth customer journeys. It facilitates every stage of the software development lifecycle related to customer experience, encompassing aspects such as design, functional testing, regression testing, load testing, production monitoring, and user acceptance testing. By adopting a customer-centric testing approach, we help uncover potential issues that may affect the customer experience throughout the entire technology infrastructure. This comprehensive methodology ensures that businesses can address concerns proactively, ultimately leading to greater customer satisfaction and loyalty.

Media

Media

Integrations Supported

8x8
Amazon Connect
Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
Cisco Finesse
Cisco Unified Communications Manager
Cloudify
Five9
Genesys Cloud CX
IVR Technology Group
Jenkins
Jira
KANDY
Oracle Application Testing Suite
Rackspace OpenStack
Ranorex Studio
RingCentral RingCX
Selenium
Splunk Enterprise

Integrations Supported

8x8
Amazon Connect
Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
Cisco Finesse
Cisco Unified Communications Manager
Cloudify
Five9
Genesys Cloud CX
IVR Technology Group
Jenkins
Jira
KANDY
Oracle Application Testing Suite
Rackspace OpenStack
Ranorex Studio
RingCentral RingCX
Selenium
Splunk Enterprise

API Availability

Has API

API Availability

Has API

Pricing Information

$30/Month Transactions
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Empirix

Date Founded

2001

Company Location

United States

Company Website

www.empirix.com

Company Facts

Organization Name

Cyara

Date Founded

2006

Company Location

United States

Company Website

cyara.com

Categories and Features

Automated Testing

Hierarchical View
Move & Copy
Parameterized Testing
Requirements-Based Testing
Security Testing
Supports Parallel Execution
Test Script Reviews
Unicode Compliance

Functional Testing

Automated Testing
Interface Testing
Regression Testing
Reporting / Analytics
Sanity Testing
Smoke Testing
System Testing
Unit Testing

Load Testing

API Load Testing
Database Load Testing
Load Test Performance Reporting
Mail Load Testing
Multilocation Load Testing
Multiple Protocol Support
Test Script Customization
Web Application Testing

Performance Testing

API Testing
Benchmarking
Cross Browser Testing
Debugging
Historical Reporting
Load Testing
Mobile Testing
Parallel Testing
Regression Testing
UI Testing
Web Testing

VoIP Monitoring

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

Categories and Features

Automated Testing

Hierarchical View
Move & Copy
Parameterized Testing
Requirements-Based Testing
Security Testing
Supports Parallel Execution
Test Script Reviews
Unicode Compliance

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Software Testing

Automated Testing
Black-Box Testing
Dynamic Testing
Issue Tracking
Manual Testing
Quality Assurance Planning
Reporting / Analytics
Static Testing
Test Case Management
Variable Testing Methods
White-Box Testing

VoIP Monitoring

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

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