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What is Engage2Serve?

Engage2Serve (e2s) is a worldwide leader in Student Lifecycle CRM solutions, catering specifically to colleges and universities. Our mission is to enhance the overall student journey and engagement, spanning from the initial contact through enrollment, the beginning of classes, graduation, and continuing support for alumni relationships. This comprehensive approach encompasses mentoring and career development modules. Our entire suite of solutions is seamlessly integrated into a single platform that is mobile-first, cloud-based, and designed for student usability, ensuring an intuitive experience that is simple to implement. We believe that fostering lifelong connections with students is essential for institutional success.

What is BlackBeltHelp?

OneStop stands out as a premier customer support platform for higher education, leveraging artificial intelligence to enhance student success through a SaaS model. Currently, it serves more than 200 institutions and has a reach of over 6,000,000 students. In collaboration with colleges and universities, BlackBeltHelp aims to deliver an exceptional customer experience similar to that of Amazon, focusing on student retention and boosting enrollment figures. Additionally, BlackBeltHelp extends its services to school districts and healthcare providers, ensuring a wide array of support options. By consolidating essential information to meet various student needs in a single location, the platform simplifies the help desk interaction process. With technology at its core, it offers personalized support around the clock, fostering success for both students and institutions alike. Moreover, the implementation of conversational AI can significantly enhance the self-service experience, providing necessary assistance to students while also benefiting the institution. To further engage students, a targeted SMS campaign can effectively communicate vital information and encourage proactive actions from them. Ultimately, these innovative strategies contribute to a comprehensive support ecosystem that prioritizes student success.

Media

Media

Integrations Supported

Calendly
Jenzabar
Microsoft Dynamics 365
SurveyMonkey
e2s Scholarship Management

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

Windows

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Engage2Serve

Date Founded

2014

Company Location

United States

Company Website

www.engage2serve.com

Company Facts

Organization Name

BlackBeltHelp

Date Founded

2012

Company Location

United States

Company Website

www.blackbelthelp.com

Categories and Features

Alumni Management

Not specified

Higher Education

Not specified

Categories and Features

Artificial Intelligence

Chatbot
Process/Workflow Automation

Chatbot

Not specified

Help Desk

Real-time Chat

Higher Education

Admissions Management
Financial Aid Management

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