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Ratings and Reviews 0 Ratings
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What is Enghouse Smart Interaction Recording?
An all-encompassing system for recording across multiple channels, monitoring quality, and performing voice analytics is employed by enterprises around the world, providing compliance and security enhancements that raise service standards. By utilizing advanced audio mining and speech-to-text technologies, in conjunction with a refined text indexing and search system, organizations can extract invaluable insights about their customers. The Smart Interaction Recording functions as a cloud-centric, multi-tenant platform that enables Telecom Operators to present a comprehensive suite of services. This capability allows operators to provide their corporate clients with compliant recording solutions specifically designed for sectors such as finance, insurance, and healthcare, ensuring adherence to regulatory mandates while boosting operational efficiency. In addition, this flexible platform fosters ongoing enhancements in customer engagement, satisfaction, and overall service delivery, ultimately contributing to a more client-focused approach.
What is Amazon Transcribe?
Amazon Transcribe streamlines the process of incorporating speech-to-text capabilities for developers within their applications. Given that analyzing and searching through audio data can be quite challenging, converting spoken language into written text is crucial for effective application functionality. In the past, companies often depended on transcription services that required costly contracts and complicated integration efforts, which made the entire process unwieldy. Many of these traditional services relied on outdated technology that struggled to handle varied audio quality, particularly the low-fidelity sound common in contact center situations, leading to inconsistent transcription results. In contrast, Amazon Transcribe employs cutting-edge deep learning methods known as automatic speech recognition (ASR) to deliver fast and accurate speech-to-text conversions. This innovative tool is capable of transcribing customer service dialogues, automating subtitle generation, and creating metadata for media files, all of which contribute to a thorough and easily navigable digital archive. By adopting Amazon Transcribe, companies can significantly boost their operational efficiency and enhance customer interactions through improved accessibility to their audio resources. Furthermore, this solution not only saves time but also reduces costs associated with traditional transcription methods.
Integrations Supported
AWS AI Services
AWS App Mesh
Amazon
Amazon Ads
Amazon Athena
Amazon Attribution
Amazon Augmented AI (A2I)
Amazon Aurora
Amazon Chime
Amazon CloudSearch
Integrations Supported
AWS AI Services
AWS App Mesh
Amazon
Amazon Ads
Amazon Athena
Amazon Attribution
Amazon Augmented AI (A2I)
Amazon Aurora
Amazon Chime
Amazon CloudSearch
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$0.00013
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Enghouse Networks
Date Founded
1984
Company Location
Canada
Company Website
enghousenetworks.com
Company Facts
Organization Name
Amazon
Date Founded
1994
Company Location
United States
Company Website
aws.amazon.com/transcribe/
Categories and Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Categories and Features
Transcription
AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding
