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What is Enghouse Smart Interaction Recording?

An all-encompassing system for recording across multiple channels, monitoring quality, and performing voice analytics is employed by enterprises around the world, providing compliance and security enhancements that raise service standards. By utilizing advanced audio mining and speech-to-text technologies, in conjunction with a refined text indexing and search system, organizations can extract invaluable insights about their customers. The Smart Interaction Recording functions as a cloud-centric, multi-tenant platform that enables Telecom Operators to present a comprehensive suite of services. This capability allows operators to provide their corporate clients with compliant recording solutions specifically designed for sectors such as finance, insurance, and healthcare, ensuring adherence to regulatory mandates while boosting operational efficiency. In addition, this flexible platform fosters ongoing enhancements in customer engagement, satisfaction, and overall service delivery, ultimately contributing to a more client-focused approach.

What is Amberscript?

We improve audio accessibility with our cutting-edge services, allowing you to create text and subtitles from audio or video materials through either customizable automated options or the expertise of our professional linguists and experienced subtitlers. To get started, just upload your file and begin the process. Once your audio or video is uploaded, our sophisticated speech recognition technology or skilled transcribers will efficiently handle your request. Our online text editor facilitates a smooth transition between audio and text, enabling you to easily edit, highlight, and search the resulting text. You can transcribe interviews and lectures to meet digital accessibility guidelines and smoothly integrate transcriptions and subtitles into your university or organization’s operations. This transcription process not only makes your content more editable and searchable but also greatly enhances its accessibility. Additionally, you can record interviews or meetings directly through our app and upload the audio to Amberscript in real time, streamlining the entire experience. By transforming your audio assets into valuable text documents, you significantly improve communication and comprehension for all users. Ultimately, our services empower you to make your audio content more impactful and widely accessible.

Media

Media

Integrations Supported

Kaltura
Mediasite
Unremot

Integrations Supported

Kaltura
Mediasite
Unremot

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$10 per hour of audio or video
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Enghouse Networks

Date Founded

1984

Company Location

Canada

Company Website

enghousenetworks.com

Company Facts

Organization Name

Amberscript

Date Founded

2017

Company Location

Netherlands

Company Website

www.amberscript.com/en/

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Categories and Features

Transcription

AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding

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