Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Sendbird Reviews & Ratings
    164 Ratings
    Company Website
  • DonorPerfect Fundraising Growth Platform Reviews & Ratings
    2,260 Ratings
    Company Website
  • Pylon Reviews & Ratings
    78 Ratings
    Company Website
  • Podium Reviews & Ratings
    2,101 Ratings
  • Birdeye Reviews & Ratings
    4,950 Ratings
    Company Website
  • NewOrg Reviews & Ratings
    109 Ratings
    Company Website
  • Pipedrive Reviews & Ratings
    10,191 Ratings
    Company Website
  • GiveLife365 Reviews & Ratings
    11 Ratings
    Company Website
  • DoctorConnect Reviews & Ratings
    83 Ratings
    Company Website
  • Hostaway Reviews & Ratings
    1,890 Ratings
    Company Website

What is Ephanti?

Facilitate connections between donors and recipients of aid while maintaining confidentiality and developing detailed donor profiles that improve interaction. Supervise a wide range of areas including outreach to guests, marketing initiatives, booking arrangements, customer interactions, call management, event planning, collection of feedback, options for self-service, payment processing, and more. Assist organizations in enhancing their engagement levels, automating key processes, ensuring secure collaboration, and expanding their services across various platforms. Deliver a seamless, prompt, and tailored service experience to customers, ensuring an effortless purchasing process across different channels. Empower patients to take control of their health through proactive self-care initiatives and create effective communication pathways among healthcare professionals, patients, and caregivers. By doing so, you help cultivate a more cohesive and responsive healthcare environment for everyone involved, ultimately leading to better health outcomes. This holistic approach not only improves individual interactions but also strengthens the overall framework of support within the healthcare system.

What is 1440?

The Omnichannel Suite is a product offered by Salesforce Brands designed to enhance customer interactions. With this innovative tool, you can create a single experience and deploy it across various channels, making it the only native Salesforce solution that facilitates seamless customer engagement throughout their entire journey. Your customer-facing teams will be equipped to enhance experiences and drive revenue effectively. Engage your customers in their preferred environments, as you can design multi-channel experiences from one centralized interface. Expand your omnichannel capabilities with platforms like Instagram, TikTok, Review Channels, and Support Emails to ensure a comprehensive strategy. Einstein Bots can assist in qualifying customer information, addressing frequently asked questions, and managing call diversions before transferring them to a live agent. The customer experience can be further enriched by incorporating engaging elements like images, carousels, and emojis, along with features that enable scheduling, location sharing, and automatic message translation. Utilizing Salesforce's comprehensive customer data and order histories allows for a more scalable approach to personalization across various departments and channels, ultimately leading to a more integrated and satisfying customer journey. This level of customization ensures that every interaction is tailored to meet individual customer needs.

Media

Media

Integrations Supported

Instagram
Salesforce
Dropbox
Facebook
Facebook Messenger
Gmail
Google Drive
Google Sheets
HubSpot CRM
HubSpot Customer Platform
LINE
Microsoft Outlook
SAP CRM
Salesforce Order Management
Stripe
Sugar Sell
Viber
WeChat
WhatsApp
Zoho CRM

Integrations Supported

Instagram
Salesforce
Dropbox
Facebook
Facebook Messenger
Gmail
Google Drive
Google Sheets
HubSpot CRM
HubSpot Customer Platform
LINE
Microsoft Outlook
SAP CRM
Salesforce Order Management
Stripe
Sugar Sell
Viber
WeChat
WhatsApp
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ephanti

Date Founded

2022

Company Location

United States

Company Website

www.ephanti.com

Company Facts

Organization Name

1440

Date Founded

2009

Company Location

United States

Company Website

www.1440.io

Categories and Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Categories and Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Logistics

3PL
Barcoding / RFID
CRM
Container Tracking
Cross Docking
Fleet Management
Inventory Management
Order Management
Purchasing
Scheduling
Shipping Management
Transportation Management

Multi-Channel eCommerce

Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Personalization

A/B Testing
Abandoned Cart Saver
Account Based Marketing
Behavioral Targeting
Campaign Segmentation
Content Analytics
Contextual Targeting
Customer Profiles
Experience Management
Recommendation Engine
Website Personalization

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Shipping

Air Shipping
Bills of Lading
Container Shipping
Freight Shipping
Ground Shipping
Import / Export
Ocean Shipping
Parcel Shipping
Quotes / Estimates
Shipment Tracking
Warehouse Management

Popular Alternatives

Popular Alternatives