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What is EquipmentCloud?

EquipmentCloud® serves as a comprehensive digital transformation platform tailored for mid-sized manufacturers of machinery and equipment, emphasizing agility and enhancing after-sales support. This solution empowers you to streamline your operations, boost customer retention, and facilitate innovative data-driven business models seamlessly in one integrated platform. With user-friendly, customizable modules, you can systematically digitalize and expand your applications according to your needs. By consolidating all your data in one location, you can significantly reduce costs and save valuable time. Establish a robust foundation for a digital transformation that elevates your service and after-sales operations from merely a cost center to a lucrative profit center, ultimately propelling your business towards superior service offerings and growth opportunities. Embrace the potential of digitalization to redefine your operational efficiency and customer engagement.

What is ADTANCE Smart Service?

ADTANCE Smart Service is a cutting-edge platform that revolutionizes Service 4.0 by tailoring digital solutions to fit your specific needs and capabilities. With its modular and scalable design, you have the flexibility to book individual components whenever necessary, ensuring immediate availability. Furthermore, all previously generated and stored information across the various modules can be effortlessly exported through an interface for further use. This platform empowers your service personnel by providing quick and easy access to crucial data and tools on any device, whether it be smart glasses, smartphones, tablets, or computers. ADTANCE Smart Service encompasses a wide range of modules, including advanced document management systems, digital inspections, remote assistance, and predictive maintenance, making it a versatile choice for enhancing service efficiency. In addition, its user-friendly interface ensures that even those with limited technical expertise can navigate the system with ease.

Media

Media

Integrations Supported

Microsoft Entra ID
OpenScape Session Border Controller
Oracle APEX
Quanos SIS.one

Integrations Supported

Proalpha
SAGE
SAP HANA
SAP HANA Cloud
Salesforce
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

€79/month/machine
Price per connected machine
Free Trial Offered?

Pricing Information

20€/month/user
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
On-Prem

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Kontron AIS

Date Founded

1990

Company Location

Germany

Company Website

equipmentcloud.io

Company Facts

Organization Name

ADTANCE GmbH & Co. KG

Date Founded

2015

Company Location

Germany

Company Website

www.adtance.com

Categories and Features

Equipment Maintenance

Customer Database
Maintenance Scheduling
Work Order Management

IoT

Configuration Management
Data Management
Device Management
Performance Management
Visualization

Categories and Features

Customer Service

Alerts / Escalation
Knowledge Base
Performance Metrics
Queue Management
Self Service Portal
Virtual Assistant
Workflow Management

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