Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 15 Ratings

Total
ease
features
design
support

Alternatives to Consider

  • TRACTIAN Reviews & Ratings
    138 Ratings
    Company Website
  • Flowlens Reviews & Ratings
    39 Ratings
    Company Website
  • Odoo Reviews & Ratings
    1,660 Ratings
    Company Website
  • MaintainX Reviews & Ratings
    2,570 Ratings
    Company Website
  • GoCodes Reviews & Ratings
    274 Ratings
    Company Website
  • HCSS Reviews & Ratings
    372 Ratings
    Company Website
  • eMaint CMMS Reviews & Ratings
    870 Ratings
    Company Website
  • Epicor Connected Process Control Reviews & Ratings
    4 Ratings
    Company Website
  • Maintainly Reviews & Ratings
    70 Ratings
    Company Website
  • HiveMQ Reviews & Ratings
    88 Ratings
    Company Website

What is EquipmentCloud?

EquipmentCloud® serves as a comprehensive digital transformation platform tailored for mid-sized manufacturers of machinery and equipment, emphasizing agility and enhancing after-sales support. This solution empowers you to streamline your operations, boost customer retention, and facilitate innovative data-driven business models seamlessly in one integrated platform. With user-friendly, customizable modules, you can systematically digitalize and expand your applications according to your needs. By consolidating all your data in one location, you can significantly reduce costs and save valuable time. Establish a robust foundation for a digital transformation that elevates your service and after-sales operations from merely a cost center to a lucrative profit center, ultimately propelling your business towards superior service offerings and growth opportunities. Embrace the potential of digitalization to redefine your operational efficiency and customer engagement.

What is EcholoN?

EcholoN is a highly efficient Service Management Software Suite designed with the customer in mind, ensuring effectiveness across various levels. This comprehensive solution encompasses support, service, and customer care, giving you extensive control over your operations while allowing you to manage your service management system from the comfort of your home. You favor a cloud-based solution that alleviates the strain on your existing infrastructure, and with EcholoN, you can seamlessly operate your service management software through their cloud platform. All it takes is the entry of a new license code to get started, and your existing data and workflows remain secure and accessible for ongoing use. Once the license code is entered, you can instantly explore and utilize the new features available to you. For optimal performance at each workstation, using a native app is advantageous, as it aligns with specific requirements. Depending on your role, application, and location, you have the flexibility to work offline through an Android or native iOS app, ensuring you can provide in-the-field service without interruptions. Additionally, a web app is accessible online across all devices, enhancing the versatility of the EcholoN platform. This adaptability ensures that you can manage customer interactions effectively, regardless of your working environment.

Media

Media

Integrations Supported

BMC Helix CMDB
Botpress
Element
FreeSWITCH
GraphQL
Mailchimp
Matrix42 Software Asset Management
Microsoft Entra ID
Microsoft Teams
OpenAI
OpenScape Session Border Controller
OpenText ZENworks Service Desk
Paessler PRTG
Paessler PRTG Enterprise Monitor
RocketChart
Slack
Telegram
WhatsApp
ZENworks Asset Management
Zabbix

Integrations Supported

BMC Helix CMDB
Botpress
Element
FreeSWITCH
GraphQL
Mailchimp
Matrix42 Software Asset Management
Microsoft Entra ID
Microsoft Teams
OpenAI
OpenScape Session Border Controller
OpenText ZENworks Service Desk
Paessler PRTG
Paessler PRTG Enterprise Monitor
RocketChart
Slack
Telegram
WhatsApp
ZENworks Asset Management
Zabbix

API Availability

Has API

API Availability

Has API

Pricing Information

€79/month/machine
Free Trial Offered?
Free Version

Pricing Information

$5000 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Kontron AIS

Date Founded

1990

Company Location

Germany

Company Website

equipmentcloud.io

Company Facts

Organization Name

mIT solutions

Date Founded

1999

Company Location

Germany

Company Website

www.echolon.de

Categories and Features

Equipment Maintenance

Customer Database
Dispatch Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management

IoT

Application Development
Big Data Analytics
Configuration Management
Connectivity Management
Data Collection
Data Management
Device Management
Performance Management
Prototyping
Visualization

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Popular Alternatives

Popular Alternatives

EquipmentCloud Reviews & Ratings

EquipmentCloud

Kontron AIS
Things5 Reviews & Ratings

Things5

VISup
Zed-Service Reviews & Ratings

Zed-Service

Zed-Axis Technologies