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What is Etuma?

The Etuma text analysis platform converts open-ended customer feedback into meaningful and actionable insights. Handling vast amounts of open-text responses from diverse sources can make it difficult to efficiently extract timely and relevant information. The traditional method of manually reviewing and classifying each comment is not only slow and expensive but also inconsistent. Although keyword analysis may have been considered, it frequently falls short of delivering statistically significant or actionable outcomes. Additionally, feedback gathered from various processes and channels often remains isolated, leading to valuable insights being locked away in organizational silos, accessible only to a limited audience. Etuma provides seamless integrations with a variety of survey, customer experience management, and contact center tools, plus it enables connections to spontaneous feedback channels like email or web forms, making sure that all feedback is leveraged effectively. By utilizing this service, organizations can significantly improve their grasp of customer sentiment and enhance overall decision-making. In doing so, they can create a more cohesive strategy that addresses customer needs more effectively.

What is Cognitive Workbench?

ExB offers a Cognitive Process Automation platform powered by AI and ML that enables insurance firms to transform various forms of text into actionable insights for managing inputs and automating processes. With features such as pre-trained models for policy and claims management, as well as text mining capabilities for report analysis, insurance companies can enhance their operational efficiency. Additionally, they have the option to request the development of custom models tailored to their specific business workflows, further optimizing their processes. This flexibility ensures that the platform can adapt to the unique needs of each insurance provider, making it a valuable tool in the industry.

Media

Media

Integrations Supported

DocuWare
Kissflow
SAP ERP
SS&C Blue Prism
Salesforce
UiPath

Integrations Supported

DocuWare
Kissflow
SAP ERP
SS&C Blue Prism
Salesforce
UiPath

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Etuma

Date Founded

2011

Company Location

Finland

Company Website

www.etuma.com

Company Facts

Organization Name

ExB Group

Date Founded

2000

Company Location

Germany

Company Website

exb.de

Categories and Features

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Categories and Features

Data Extraction

Disparate Data Collection
Document Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

OCR

Batch Processing
Convert to PDF
ID Scanning
Image Pre-processing
Indexing
Metadata Extraction
Multi-Language
Multiple Output Formats
Text Editor
Zone Selection Tool

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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