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What is Evolve IP?

Maximize your workforce’s potential by utilizing premium collaboration solutions from Microsoft and Cisco, seamlessly integrated with Evolve IP’s acclaimed enterprise voice and communication services. Our bespoke Purpose-Built® offering is tailored to your organization's needs, significantly boosting employee productivity and improving operational efficiency. Evolve IP Desktop Services, which encompass DaaS, RMM, ITaaS, and more, empower your team to work remotely while allowing IT departments to easily manage, secure, and update devices and applications for all users. Enhance your customer service capabilities with Evolve IP's highly regarded omnichannel contact center solution, recognized in Gartner’s CCaaS Magic Quadrant for three consecutive years and achieving the highest client recommendation score among all vendors assessed. This customized communications and contact center platform is specifically designed to address your business’s unique requirements, ensuring effective and seamless communication. By opting for Evolve IP, you are making a strategic investment in technology that not only enhances your organization's productivity but also improves overall employee satisfaction and engagement. Ultimately, this holistic approach will lead to a more cohesive and efficient work environment for your entire team.

What is Avaya one-X Communicator?

Avaya one-X® Communicator functions as a comprehensive Unified Communications platform that allows business professionals to manage their communication requirements effectively by providing straightforward access to a variety of vital communication resources. This adaptable client can be employed as a standalone application or in combination with one-X Client Enablement Services, Conferencing Enterprise, as well as Avaya Aura® Messaging and Avaya Modular Messaging, thereby boosting its features and integration possibilities. Moreover, its user-centric design ensures that individuals can navigate their communication tasks seamlessly, promoting enhanced productivity and collaboration within the workplace.

Media

Media

Integrations Supported

Act!
Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
GoldMine CRM
Google Contacts
Microsoft 365
Microsoft Teams
NetSuite
New Era
OpenText CX-E Voice
Sage CRM
Salesforce
Spok Care Connect®
Sugar Sell
Verint Workforce Engagement
Zendesk

Integrations Supported

Act!
Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
GoldMine CRM
Google Contacts
Microsoft 365
Microsoft Teams
NetSuite
New Era
OpenText CX-E Voice
Sage CRM
Salesforce
Spok Care Connect®
Sugar Sell
Verint Workforce Engagement
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Evolve IP

Date Founded

2011

Company Location

United States

Company Website

www.evolveip.net

Company Facts

Organization Name

Avaya

Date Founded

2000

Company Location

United States

Company Website

avaya.com

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Desktop as a Service (DaaS)

Admin Console
Application Management
BYOL Management
Backup & Recovery
Cloud Encryption
Device Management
File Management
GPU Virtualization
Multi-Factor Authentication
Policy Management
Single Sign On
User Provisioning

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Virtual Desktop (VDI)

Desktop-as-a-Service
Load Balancing
Multi-Device Support
Multi-Factor Authentication
Permissions / Access Controls
Self Service Portal
Third Party Integration

Categories and Features

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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