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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is ExESS?
ExESS® provides a comprehensive platform for the creation and distribution of safety data sheets that aligns with global regulatory requirements. Built on the flexible and scalable Microsoft .NET framework, ExESS is user-friendly and can be installed on personal computers, operated through extensive corporate networks, or accessed via cloud platforms. Additionally, it incorporates various national classifications, including Austria's VbF, Germany's BetrSichV, Störfallverordnung, and WGK, as well as VOC regulations for the EU, US, and Swiss VOCV, along with Denmark's MAL and the American NFPA and HMIS standards. In addition, Lisam offers information on occupational exposure limits, biological limit values, and compliance with SEVESO regulations. The classification feature in ExESS allows users to delve into the calculations and data sources that inform the final classification, thereby promoting transparency and accuracy in compliance efforts. This all-encompassing tool not only simplifies the safety data management process but also deepens the user's comprehension of safety regulations. Ultimately, ExESS® stands out as an essential resource for organizations seeking to enhance their compliance practices and improve safety data management efficiency.
What is CHEMDOX?
CHEMDOX® software provides comprehensive assistance to regulatory professionals in managing hazardous materials effectively. It encompasses various functions such as chemical management, authoring of Safety Data Sheets (SDS/MSDS), translation of Safety Data Sheets, hazard labeling, ensuring compliance with GHS standards, and distribution of Safety Data Sheets. Moreover, CHEMDOX® guarantees high-quality classifications backed by robust regulatory content, while also featuring classification calculators for all applicable regulations. The software streamlines numerous tasks related to hazardous materials management, leveraging database support to enhance efficiency and accuracy. By integrating these features, CHEMDOX® not only simplifies regulatory compliance but also empowers users to maintain safety and adhere to legal requirements seamlessly.
Integrations Supported
.NET
Microsoft Dynamics 365 Business Central
SAP Business One
SAP EHS
SMART Manufacturing ERP
abas ERP
Integrations Supported
.NET
Microsoft Dynamics 365 Business Central
SAP Business One
SAP EHS
SMART Manufacturing ERP
abas ERP
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Lisam Systems
Company Location
United States
Company Website
www.lisam.us
Company Facts
Organization Name
CHEMDOX
Date Founded
2011
Company Location
Austria, USA
Company Website
www.chemdox.com
Categories and Features
EHS Management
Audit Management
Corrective / Preventive Actions
Environmental Management
Environmental Risk Assessment
Forms Management
Incident Management
Industrial Safety Management
Injury Reporting
Inspection Management
MSDS
OSHA Recordkeeping
Occupational Health Management
Safety Risk Assessment
Training Management
Waste Management
Categories and Features
Chemical
Certificates of Analysis
Chemical Process Simulation
Computer-Assisted Structure Elucidation (CASE)
ISO Management
Inventory Management
Particle Tracking
Reporting & Statistics
Samples Tracking
Traceability
Uncertainty Analysis