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What is Experience Hotel?

A growing number of emails are being read on smartphones, while many reservations are finalized on desktop computers, leading to difficulties in accurately assessing the revenue from your email marketing strategies. Fortunately, our state-of-the-art tracking system enables precise monitoring of all bookings generated by your email campaigns, capturing them whether they happen instantly or after a few days and accounting for various devices like tablets or computers. Alarmingly, research indicates that approximately 30% to 40% of travelers fail to report their concerns to your front desk, which can result in a lack of satisfaction and potentially negative online reviews. To combat this issue, we provide a robust database that centralizes individual guest information, making sure that all pertinent details are organized in one location. Furthermore, we implement unique identifiers such as email addresses, phone numbers, and passport numbers to effectively reduce duplicate records. This method not only enhances your insight into guest experiences but also significantly bolsters your capacity to address their needs promptly and efficiently. By streamlining the process of managing guest data, you can foster better relationships with your patrons and improve overall satisfaction rates.

What is Amadeus Guest Management System?

The Guest Management System (GMS) from Amadeus acts as a comprehensive solution that helps hotels build guest loyalty and stimulate repeat visits through customized communication and marketing automation driven by data insights. This platform encompasses a wide range of functionalities, including targeted email marketing initiatives, guest profile management, and vital transactional communications, enabling hotels to effectively engage with guests at every point of their journey. Moreover, GMS provides powerful business intelligence reporting, an upgrade engine for enhancing room and package offerings, along with automated workflows that are designed to boost operational efficiency. By utilizing this cutting-edge system, hotels can significantly improve guest interaction, heighten satisfaction, and drive revenue through various upselling avenues, thus leading to a more prosperous business model. In addition, the adoption of GMS can revolutionize the manner in which hotels connect with their guests, guaranteeing a more tailored and fulfilling experience that leaves a lasting impression. Ultimately, the benefits offered by GMS can not only enhance operational processes but also foster a culture of loyalty and satisfaction among guests.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

€2.5 per room per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Experience Hotel

Date Founded

2013

Company Location

United States

Company Website

www.experience-hotel.com

Company Facts

Organization Name

Amadeus Hospitality

Date Founded

1987

Company Location

United States

Company Website

www.amadeus-hospitality.com/guest-management-system/

Categories and Features

Categories and Features

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