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What is Experience.com?
Experience.com is a fully automated enterprise platform dedicated to managing social media through experience management.
*Capture insights at every stage of the customer journey.
*Create exceptional customer and employee experience programs that drive actions, analyze feedback, and achieve success.
*Implement workflows or APIs to position experience data effectively, thereby enhancing business outcomes.
Our Offerings
Main platform - The Experience Management Hub
+Surveys (Campaigns).
+Management of Reviews
+Listings Oversight
+Workforce Engagement
+Professional Profiles
+Social Media Monitoring
Experience.com provides additional details regarding our suite of products.
*Pricing varies according to the size of the business and the user count. For further inquiries, please reach out to our support and sales representatives for assistance. Additionally, we are committed to helping companies maximize their experience management capabilities.
What is Birdeye?
Birdeye stands out as the leading platform for managing reputation, social media, and customer experiences for local brands and businesses with multiple locations. More than 150,000 enterprises utilize Birdeye’s AI-driven solution to enhance their online visibility, boost their reputation, simplify social media management, engage through various digital platforms, and provide an exceptional customer experience that leaves a lasting impression. This powerful platform is designed to meet the unique needs of businesses striving for excellence in customer interactions.
Integrations Supported
AdvancedMD
AgencyAnalytics
Axis LMS
Booker
CareCloud
DaySmart Appointments
DentiMax
DrChrono
Facebook
Fivestars
API Availability
Has API
API Availability
Pricing Information
Pricing is subject to company size and industry type. Please reach out to our sales and support teams to learn more about your options.
Pricing Information
$250/month
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Linux
Supported Platforms
SaaS
iPhone
iPad
Windows
Mac
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Experience.com
Date Founded
2015
Company Location
United States
Company Website
www.experience.com
Company Facts
Organization Name
Birdeye
Date Founded
2012
Company Location
United States
Company Website
birdeye.com
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Performance Management
Pulse Surveys
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Local Listing Management
Not specified
Product Management
Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management
Categories and Features
AI Review Management
Not specified
Brand Protection
Case Management
Marketplace Monitoring
Prioritization
Social Media Monitoring
Competitive Intelligence
Alerts/Notifications
Benchmarking
Competing Product Analysis
Keyword Tracking
Social Media Monitoring
Trend Analysis
Website Monitoring
Conversational Marketing
Appointment Scheduling
Chatbot
Mobile Messaging
Multi-Channel Communication
Conversational Support
Not specified
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Personalization
Customer Engagement
Analytics
Communication Management
Content Syndication
Feedback Collection
Live Chat
Customer Experience
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
Analytics
Complaint Monitoring
Feedback Collection
Survey Management
Live Chat
Canned Responses
Customizable Branding
Proactive Chat
Website Visitor Tracking
Local Listing Management
Not specified
Local Marketing
Feedback Management
Live Chat
Online Listings Management
Review Management
Local SEO
Not specified
Payment Processing
ACH Check Transactions
Debit Card Support
Mobile Payments
Online Payments
POS Transactions
Referral
Campaign Management
Contact Management
Feedback Management
Loyalty Program
Referral Tracking
Rewards Management
Reputation Management
Campaign Management
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
SEO
Competitor Analysis
Dashboard
Keyword Tracking
Rank Tracking
SMS Marketing
Contact Management
MMS
Mass Texting
Message Personalization
Reporting/Analytics
Scheduled Messaging
Social Listening
Not specified
Social Media Monitoring
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Reputation Management
Sentiment Analysis
Trend Tracking
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Question Branching
Question Library
Skip Logic
Supports Audio / Images / Video