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What is ExpertVoice?

Elevate your sales by crafting exceptional purchasing experiences. ExpertVoice is recognized as the largest advocacy marketing network worldwide, featuring an extensive community of knowledgeable experts. Our platform includes over a million vetted professionals, ranging from retail sales associates to category specialists, each of whom shares a profound enthusiasm and expertise about products across more than 30 different categories. By utilizing ExpertVoice, brands can track a variety of campaign metrics, including reach, likelihood of recommendations, completed training, engagement with content, and the performance of seeded products. The endorsements provided by our experts greatly enhance consideration for your brand, resulting in higher conversion rates when customers are prepared to buy. Furthermore, the insights gained through this collaborative approach enable brands to fine-tune their marketing strategies, leading to improved effectiveness and deeper customer connections. Embracing these expert recommendations not only strengthens brand loyalty but also creates a competitive edge in the marketplace.

What is CustomerStories?

Customer experiences serve as the most persuasive type of marketing content, effectively opening doors to new business opportunities. When individuals are in search of solutions or products, they are more inclined to trust the experiences of other customers over conventional marketing or sales messages. An impressive 92% of enterprise buyers acknowledge that customer narratives play a crucial role in shaping their purchasing choices. Furthermore, the probability of completing a purchase increases by 32% for buyers who encounter a customer story during their decision-making process. Customers who have shared their experiences publicly are often more enthusiastic advocates for those products. To maximize the impact of these narratives, a robust platform can be designed to collect and showcase contributions from customers, partners, and employees who have influenced the brand's success. This system should also enable the smooth dissemination of customer stories across various digital channels, ensuring that potential buyers remain engaged throughout their purchasing journey. In addition, utilizing advanced metrics can effectively illustrate the program's return on investment by connecting revenue to specific deals, stories, products, and media outlets, thereby refining the overall marketing approach. Ultimately, cultivating a diverse array of customer stories not only enhances credibility but also fosters a dedicated community of advocates who passionately support the brand, inviting even more potential customers to join in. This ongoing engagement can lead to a lasting impact on brand loyalty and overall market presence.

Media

Media

Integrations Supported

ConnectPointz

Integrations Supported

ConnectPointz

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ExpertVoice

Date Founded

2010

Company Location

United States

Company Website

www.expertvoice.com

Company Facts

Organization Name

CustomerStories

Date Founded

2018

Company Location

United States

Company Website

customerstories.net

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

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