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What is Extend?

Extend offers merchants cutting-edge solutions for product and shipping protection, allowing them to increase their revenue while also protecting their customers from possible damages or losses. Each sale of an Extend protection plan positively impacts merchants' financial performance by directly boosting their profit margins. Our protection plans are designed to address specific customer needs, effectively shielding them from issues such as mechanical failures and accidental damages. The claims process is notably efficient, with over 98% of Extend claims resolved in less than 90 seconds, turning potential customer dissatisfaction into positive experiences. By facilitating rapid and effective claim resolutions, merchants can transform critics into loyal brand advocates and repeat purchasers. Moreover, with our dedicated team of data analysts and marketing experts consistently enhancing Extend's offerings, merchants gain valuable insights into performance trends while maximizing their revenue potential. Trusted by a multitude of retail partners, Extend's protection plans not only elevate customer satisfaction but also bolster profit margins, creating a mutually beneficial situation for both merchants and their customers. This collaboration cultivates a community of satisfied clients who are more inclined to return and enthusiastically recommend the services to others, ultimately fostering long-term business relationships. In this way, Extend not only safeguards investments but also enriches the overall shopping experience.

What is Complete Claims?

Claims adjudication services encompass a variety of sectors such as medical, dental, vision, and prescription claims, along with both short and long-term disability cases. These services can be accessed on-site with a license or through a hosted application model (ASP). Powered by Microsoft technology, the system employs an SQLServer database and a Windows front end for optimal performance. Our customer service team is highly esteemed, comprised of healthcare claims experts with at least 12 years of experience in the industry. Every support request is documented, allowing clients to track their status online. The system includes a plan copy and modification feature that enables quick implementation of changes. Auto-adjudication is facilitated through benefit codes built on business rules that take into account over 25 variables related to both claims and claimants, all processed by the adjudication engine. Submissions can be made in various formats, including scanned images, EDI, or traditional paper submissions. The system adheres to HIPAA EDI 5010 transaction sets, guaranteeing secure and efficient processing. Furthermore, re-pricing fees and UCR schedules can be entered into the system ahead of their effective dates, while the date-driven logic ensures re-pricing is executed based on the service date, enhancing the overall workflow of claims processing. This comprehensive solution not only streamlines claims management but also significantly improves client satisfaction and operational efficiency.

Media

Media

Integrations Supported

BigCommerce
Canopy
Magento
NetSuite
Salesforce Commerce Cloud
Shopify
WooCommerce

Integrations Supported

BigCommerce
Canopy
Magento
NetSuite
Salesforce Commerce Cloud
Shopify
WooCommerce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Extend

Date Founded

2019

Company Location

United States

Company Website

www.extend.com

Company Facts

Organization Name

Complete Health Systems

Company Website

completehealthsys.com/claims/

Categories and Features

Warranty Management

Contract Management
Eligibility Verification
For Field Service
For General Contractors
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking

Categories and Features

Claims Processing

Adjustor Management
Case Management
Claim Resolution Tracking
Co-Pay & Deductible Tracking
Compliance Management
Customer Management
Electronic Claims
Forms Management
Paper-Based Claims
Payor Management
Policy Administration

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