What is Extend?

Extend offers merchants cutting-edge solutions for product and shipping protection, allowing them to increase their revenue while also protecting their customers from possible damages or losses. Each sale of an Extend protection plan positively impacts merchants' financial performance by directly boosting their profit margins. Our protection plans are designed to address specific customer needs, effectively shielding them from issues such as mechanical failures and accidental damages. The claims process is notably efficient, with over 98% of Extend claims resolved in less than 90 seconds, turning potential customer dissatisfaction into positive experiences. By facilitating rapid and effective claim resolutions, merchants can transform critics into loyal brand advocates and repeat purchasers. Moreover, with our dedicated team of data analysts and marketing experts consistently enhancing Extend's offerings, merchants gain valuable insights into performance trends while maximizing their revenue potential. Trusted by a multitude of retail partners, Extend's protection plans not only elevate customer satisfaction but also bolster profit margins, creating a mutually beneficial situation for both merchants and their customers. This collaboration cultivates a community of satisfied clients who are more inclined to return and enthusiastically recommend the services to others, ultimately fostering long-term business relationships. In this way, Extend not only safeguards investments but also enriches the overall shopping experience.

Integrations

Offers API?:
Yes, Extend provides an API

Screenshots and Video

Extend Screenshot 1

Company Facts

Company Name:
Extend
Date Founded:
2019
Company Location:
United States
Company Website:
www.extend.com

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Extend Categories and Features

Warranty Management Software

Contract Management
Eligibility Verification
For Field Service
For General Contractors
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking

Extend Customer Reviews

Write a Review
  • Reviewer Name: Tina M.
    Position: CEO
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Save your money

    Date: May 12 2025
    Summary

    Terrible waste of time, scammers. They give you the run around and make you jump through hoops. They ask for a police report then they say they cannot verify it.

    Positive

    They answer the phone when you call though they do not resolve the issues. They have an easy website to file claims.

    Negative

    I am writing to formally express my dissatisfaction with the handling of my claim and order related to [Order Number] and the associated shipping warranty. Despite my repeated attempts to resolve this matter, I have not received the chipping protection I ordered, and the claim I filed has been denied multiple times without clear justification or verification.

    To summarize:

    I placed an order for chipping protection, which did not arrive.

    I filed a claim for the missing item and purchased a shipping warranty to cover this situation.

    I filed the following claims for the missing protection:

    April 20, 2025

    April 25, 2025

    May 2, 2025

    May 8, 2025

    Each time I submitted a claim, I received a different reason for the denial without any clear explanation or validation. Furthermore, I was asked to provide a police report, which I completed and submitted. However, the claim was still closed with the stated reason that they "could not confirm" the issue, despite the required documentation being provided.

    Read More...
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